16:19:55.832 Standard SCS_7X GCTI-43-10315 Unable to execute AlarmReaction ‘xyz_Alarm_Reaction_01’ of type ‘Reaction_SendEmail’ for AlarmCondition ‘NewTestAlam01’ [from App ‘AgentScripting’], error [Mailer is not initialized successfully]
16:19:55.832 ### LOCAL MESSAGE#=10315, ‘Unable to execute AlarmReaction ‘GVP_Alarm_Reaction_01’ of type ‘Reaction_SendEmail’ for AlarmCondition ‘NewTestAlam01’ [from App ‘AgentScripting’], error [Mailer is not initialized successfully]’
16:19:55.832 Standard SCS_7X GCTI-43-10220 Unable to execute Reaction ‘GVP_Alarm_Reaction_01’
16:19:55.832 ### LOCAL MESSAGE#=10220, ‘Unable to execute Reaction ‘GVP_Alarm_Reaction_01’’
+i can establish a telnet ip 25 to teh smtp server from teh server where scs is installed
+I set the mailer section on scs, network type is set also in scs…
smtp_host ip
smtp_port 25
smtp_from [email removed]
Why mailer configuration can not be stablished? Did i forget some step when configuring alarms ???
In my understanding i do not need an extra parameter to point genesys between smtp or MAPI, is it rigth?
Catanirex is right here. Adding [mailer] section will take care of your immediate problem. Plus, since this is a cfg file, you need to restart for this to be read. Did it work?
yes victor the mailer is initialized. Thank u very much.
However now i notice a smtp error.
Question.
1.Do i need a user and a password ? i mentioned this cause its very strange not to configiure it, because every mail account has both to login, and send e mails.
2.Should i required adittional information from the mail administrator? i ask only for the port and the ip because i read on the pdf.
15:51:20.398 Standard ccccccccc SCS_75 GCTI-43-10111 Cannot send email, errcode -1
15:51:20.398 ### LOCAL MESSAGE#=10111, ‘Cannot send email, errcode -1’
15:51:20.398 Standard CALLSERV04 SCS_75 GCTI-43-10315 Unable to execute AlarmReaction ‘GVP_Alarm_Reaction_01’ of type ‘Reaction_SendEmail’ for AlarmCondition ‘Application Failure’ [from App ‘AgentScripting’], error [SMTP: 554:SMTP server not ready for data]
15:51:20.398 ### LOCAL MESSAGE#=10315, ‘Unable to execute AlarmReaction ‘GVP_Alarm_Reaction_01’ of type ‘Reaction_SendEmail’ for AlarmCondition ‘Application Failure’ [from App ‘AgentScripting’], error [SMTP: 554:SMTP server not ready for data]’
15:51:20.413 Standard CcccSccccc SCS_75 GCTI-43-10111 Cannot send email, errcode -1
15:51:20.413 ### LOCAL MESSAGE#=10111, ‘Cannot send email, errcode -1’
15:51:20.413 Standard CAcccc SCS_75 GCTI-43-10315 Unable to execute AlarmReaction ‘GVP_Alarm_Reaction_02’ of type ‘Reaction_SendEmail’ for AlarmCondition ‘Application Failure’ [from App ‘AgentScripting’], error [SMTP: 554:SMTP server not ready for data]
15:51:20.413 ### LOCAL MESSAGE#=10315, ‘Unable to execute AlarmReaction ‘GVP_Alarm_Reaction_02’ of type ‘Reaction_SendEmail’ for AlarmCondition ‘Application Failure’ [from App ‘AgentScripting’], error [SMTP: 554:SMTP server not ready for data]’
Do i need a user and a password ? i mentioned this cause its very strange not to configiure it, because every mail account has both to login, and send e mails.
SCS doesn’t support any authentication for SMTP.
Ask you mail server admin to use different type of authentication (by IP address etc.) that doesn’t require any action of client (SCS) side. Check with mail server admin that mail server doesn’t control “From” mail address as well. If it does ask mail admin to add mail address used by SCS (option “smtp_from”) to whitelist.
Should i required adittional information from the mail administrator? i ask only for the port and the ip because i read on the pdf.
No, IP address and port are the only information you need.
i can configure de alarms, maybe tihso information will be usefull 4 someone
All the information above is important and needs to be validated, review it carefull. Specialli teh ip autentication.
gen 7.5 does not required licensing…