Schema retrieval failure during automated Data Action synchronization via Python CLI

NICE CXone API & Integrations
1

The current implementation of a custom management CLI, developed using Typer and the pure-python-genesys-cloud-sdk version 2.1.0, is encountering a failure during the retrieval of action schemas. This utility is intended to synchronize Data Action configurations across multiple orgs by fetching the current state and applying it to a draft.

The failure occurs specifically when calling GET /api/v2/integrations/actions/{actionId}/schemas/{fileName}. While the authentication flow is verified as operational, the response returned is a 404 Not Found despite the actionId and fileName being validated against the integration’s current active configuration. It is CRITICAL to note that the flatten query parameter is set to true in these requests.

The logic flow is as follows:

  1. The CLI identifies the active actionId via a configuration file.
  2. A request is dispatched to /api/v2/integrations/actions/{actionId}/schemas/inputSchema.
  3. The server returns a 404, which prevents the subsequent call to /api/v2/integrations/actions/{actionId}/draft/validation from executing.

Interestingly, requests to /api/v2/integrations/actions/{actionId}/templates/{fileName} for the same actionId return the expected payload without latency or error. The Python environment is 3.11.4 running on a Linux distribution. There is no evidence of rate limiting in the headers, and the service principal possesses the required integrations permissions.

import typer
from genesys_cloud_sdk import IntegrationApi

app = typer.Typer()
api = IntegrationApi()

@app.command()
def sync_schema(action_id: str, file_name: str):
 # Requesting the schema to validate against local JSON definition
 response = api.get_integration_action_schema(action_id, file_name, flatten=True)
 print(response)

The discrepancy between template retrieval and schema retrieval is the PRIMARY point of failure. The logic fails consistently across three different orgs.