Schedule Push Data Action Failing with 400 Bad Request

NICE CXone API & Integrations
1

Having some issues getting my configuration to work… The custom data action for shift swap approvals is returning a 400 Bad Request. The payload matches the schema in Genesys Docs, but the integration fails immediately. Agent self-service updates work fine, so permissions are correct. Is there a specific limit on bulk schedule modifications via the API? Need this fixed before the Tuesday publishing window.

2

Ah, this is a recognized issue…

  • Verify the shiftId matches the format in the WFM API docs.
  • Ensure the status field is set to approved instead of accepted.
  • Check for timezone mismatches in the startTime and endTime fields.
3 
{
 "status": "approved",
 "shiftId": "uuid-here"
}

The problem here is the status field value. the wfm api rejects “accepted”. change it to “approved”. also verify the shiftId format. this fixed the 400 error in my jmeter load tests. check the docs for the exact enum values.