Hey everyone, quick question on the correct flow here. We’re rolling out SAML SSO for our agents, which is great for the desktop experience. But I have a backend Node.js service that needs to update interaction data via the API. I want to make sure I’m not mixing patterns incorrectly.
Currently, the service uses a standard OAuth Client Credentials grant. It hits POST /api/v2/oauth/token with the client ID and secret, gets a bearer token, and uses that for subsequent calls. This works fine, but now that SAML is live, I’m worried this might be flagged or break if we enforce SAML-only login policies at the org level.
Is it safe to keep using the client credentials flow for server-to-server calls even when SAML is enabled for users? Or do I need to switch to a different auth method? I checked the docs, and they mention that SAML affects user login, not necessarily service accounts. But I want to be sure before I lock this down in production.
Here’s the snippet I’m using to get the token:
const getToken = async () => {
const response = await fetch('https://api.mypurecloud.com/api/v2/oauth/token', {
method: 'POST',
headers: { 'Content-Type': 'application/x-www-form-urlencoded' },
body: new URLSearchParams({
grant_type: 'client_credentials',
client_id: process.env.GENESYS_CLIENT_ID,
client_secret: process.env.GENESYS_CLIENT_SECRET
})
});
return response.json();
};
Does this still work? Or am I missing something obvious about how SAML impacts OAuth clients?