We’ve just enabled SAML SSO for our Genesys Cloud org. The agent login flow works perfectly now. Agents click the button, authenticate via IdP, and get redirected back with the session cookie. That part is solid.
The problem is our backend reporting service. It uses the standard OAuth client credentials grant to fetch data. Since we turned on SAML, the token endpoint seems to be rejecting the request. We get a 401 Unauthorized. The error response is generic. It doesn’t say much.
Here is the curl command we are using. It worked before the SAML change.
curl -X POST https://api.mypurecloud.com/oauth/token \
-H 'Content-Type: application/x-www-form-urlencoded' \
-d 'grant_type=client_credentials&client_id=OUR_CLIENT_ID&client_secret=OUR_SECRET&scope=analytics:read'
The response body looks like this:
{
"error": "invalid_grant",
"error_description": "Bad client credentials"
}
I know the credentials are correct. I copied them straight from the developer portal. The client ID and secret haven’t changed. I also verified the scopes are assigned to the app.
Here is the setup we have:
- Genesys Cloud Org with SAML SSO enabled for all users
- Custom Integration App created in Developer Portal
- Grant type set to Client Credentials
- Scopes:
analytics:read,users:read - No users associated with the app (it’s a service account)
I read the docs on SAML and OAuth. It says programmatic access should still work. But it feels like the SAML enforcement is bleeding into the OAuth flow. Or maybe the token endpoint requires a different scope now?
We need this service to run every night. It pulls queue stats. If we can’t get the token, the job fails. I tried adding a user to the app and using authorization code grant. That works but requires user interaction. We can’t do that for a cron job.
Is there a specific setting in the SAML config that blocks client credentials? Or do I need to create a separate app for API access? The docs are vague on this intersection.