We’ve just forced SAML SSO across the Genesys Cloud org. It works fine for humans logging into the UI. Now my automation scripts are failing.
I’m trying to hit the standard token endpoint with client credentials.
POST /api/v2/oauth/token
Content-Type: application/x-www-form-urlencoded
grant_type=client_credentials&client_id=MY_ID&client_secret=MY_SECRET
Getting a 401 Unauthorized. The client credentials are definitely correct. I can use them in Postman if I switch the auth type to basic auth for the token request, but the SDK throws the error immediately.
genesyscloud:api:oauth:client:token:invalid_grant
Wait, actually it’s 401 first, then 400 if I mess up the payload.
Is the client credentials flow disabled when SAML is the primary auth method? I assumed programmatic access was separate from user identity. The docs say SAML handles login, but they’re vague on API access.
Do I need to generate a new client ID? Or is there a setting in the OAuth client configuration that I missed? The client status shows as active.
I’ve checked the scopes. They look fine. Just can’t get the token. Any ideas?