We are attempting to update SAML metadata via the REST API endpoint /api/v2/saml/properties during our Org migration from Legacy Cloud to Genesys Cloud. Version 10.4.3. Error message: SignatureInvalid on POST request. Payload includes the correct X.509 certificate chain. We are using AWS US-East-1. The IdP is Okta. Logs show successful handshake but validation fails at Genesys side. Does anyone know if there is a clock skew tolerance setting in the API that we need to adjust?
Example request:
curl -X POST ‘https://instance.genesyscloud.com/api/v2/saml/properties’
-H ‘Authorization: Bearer $TOKEN’
-H ‘Content-Type: application/json’
-d ‘{“metadataUrl”: “https://okta.example.com/metadata.xml”}’
Response: 403 Forbidden with message SignatureInvalid.
This issue impacts data ingestion for Quality Monitoring significantly. If the SAML assertion fails, API access for QM export endpoints stops working immediately. We observed similar behavior when migrating from legacy systems. The certificate validity period must match the IdP configuration exactly. It is possible that the clock skew tolerance needs adjustment in the Identity Provider settings rather than the Genesys Cloud side. Please verify the expiration date on the certificate used for signing assertions.
WFM reporting relies heavily on these authentication tokens for schedule data retrieval. When this API fails, supervisors cannot view real-time occupancy metrics via the WFM dashboard integration. It is critical to restore connectivity to maintain accurate staffing forecasts. Please verify the certificate expiration date matches the current UTC time zone settings. We are seeing similar latency issues during peak migration windows.
Gamification features depend on the same authentication layer for leaderboards and engagement triggers. If this SAML connection breaks, agent motivation tools stop pushing updates to the desktop app. This creates a disconnect between technical status and employee experience. The Engagement API requires valid OAuth scopes that are often revoked during migration maintenance windows. Verify that the application permissions cover both Authentication and Analytics.