Trying to understand why our bulk export jobs for digital channel recordings are failing when attempting to generate pre-signed URLs for S3 storage. The environment is EU-West-1, running Genesys Cloud v2 APIs. We are integrating with an external legal discovery system that requires strict chain of custody metadata.
The export job initiates successfully, but the callback to our S3 bucket fails with a 403 Forbidden error. The IAM role attached to the bucket has the necessary s3:PutObject permissions. The error occurs specifically when the payload includes the legal_hold metadata fields.
“Pre-signed URLs for bulk exports must be valid for at least 15 minutes. Ensure the S3 bucket policy allows access from the Genesys Cloud IP ranges.”
We have verified the IP ranges in the bucket policy. The issue persists across multiple export batches. The error log shows:
{
"status": 403,
"message": "Access Denied",
"code": "SignatureDoesNotMatch"
}
Is there a specific header requirement for the pre-signed URL generation when handling legal hold data? The standard recording exports work fine. Only the legal hold subset fails. Any insights on the metadata validation step?