Is it possible to force the inclusion of custom metadata fields into the S3 export manifest for digital channel recordings?
We are currently processing a legal discovery request that requires strict chain of custody validation for Web and Chat sessions. The standard bulk export job to our S3 bucket generates the audio files and the basic CSV summary, but the manifest file lacks the legal_hold_status and custody_transfer_hash attributes. This is critical for our compliance audit. When we query the Analytics API v2 directly, these fields are present for voice calls but return null for digital channels. We suspect the export connector is truncating the metadata payload to save bandwidth, but the documentation does not specify a limit on attribute count. We are using the latest Genesys Cloud SDK version 2.14.0 for the job initiation. The error is not a hard failure, but a data omission that breaks our validation script. We need the export manifest to match the granularity of the API response for all channel types. Has anyone configured a custom export schema or found a workaround to include these specific compliance fields in the S3 drop? We cannot manually merge thousands of API calls with the file list due to rate limiting constraints.
Make sure you review the data retention policies configured in the Genesys Cloud administration console, as custom metadata fields like legal hold flags are often excluded from standard S3 export manifests by default to minimize payload size and processing latency. The standard bulk export job primarily focuses on media files and basic interaction summaries, which means specific compliance attributes might require a different extraction method or a custom API integration rather than relying solely on the automated S3 transfer. For BYOC trunk administrators managing complex regional deployments, it is crucial to understand that the export mechanism does not automatically sync all custom attributes from the interaction object to the S3 manifest without explicit configuration. You may need to utilize the Interaction Search API to retrieve the detailed interaction objects containing the legal_hold_status and custody_transfer_hash fields, then map these values to the exported media files using the unique interaction ID as the key. This approach ensures that the chain of custody validation remains intact while allowing you to maintain strict compliance with legal discovery requirements. By implementing a custom script that queries the API for these specific fields and updates the local manifest file before archival, you can achieve the necessary metadata inclusion without altering the core export configuration. This method also provides greater flexibility in handling different data retention periods across various regions, which is particularly useful when managing multiple BYOC trunks with varying regulatory requirements. Consider testing this workflow in a non-production environment first to ensure that the API calls do not exceed rate limits during high-volume export periods.
import requests
import json
# Fetch interaction details using the Interaction Search API
headers = {
'Authorization': 'Bearer YOUR_ACCESS_TOKEN',
'Content-Type': 'application/json'
}
interaction_id = "YOUR_INTERACTION_ID"
url = f"https://api.mypurecloud.com/api/v2/analytics/interactions/query"
payload = {
"view": "default",
"query": {
"predicates": [
{
"type": "string",
"field": "interactionId",
"operator": "eq",
"value": interaction_id
}
]
}
}
response = requests.post(url, headers=headers, json=payload)
interaction_data = response.json()
# Extract legal hold status and custody transfer hash
legal_hold_status = interaction_data.get('data', [{}])[0].get('legalHoldStatus', '')
custody_transfer_hash = interaction_data.get('data', [{}])[0].get('custodyTransferHash', '')
print(f"Legal Hold Status: {legal_hold_status}")
print(f"Custody Transfer Hash: {custody_transfer_hash}")
This custom approach ensures that all required compliance attributes are accurately captured and associated with the exported media files.
Have you tried adding legal_hold:read to the service account scopes? This usually resolves the missing metadata issue in S3 exports.