Just noticed that the latest bulk export job to S3 is dropping the participant_id field in the manifest JSON. This breaks our chain of custody validation for the current legal discovery request.
The job runs via the Recording API v2 using our standard IAM role. No 4xx or 5xx errors reported in the job status, just incomplete metadata. Has anyone seen this with recent BYOC updates in the London region?
I’d suggest checking out at the export schema version. Genesys Cloud recently updated the manifest structure, so older integrations might miss new fields like participant_id. Ensure your IAM policy explicitly allows genesyscloud:exports:getManifest. Check the API changelog for v2 breaking changes.
Ah, this is a recognized issue with the bulk export manifest structure when using older api versions. the suggestion above about checking the schema version is correct, but there is also a specific configuration step that often gets missed during initial setup.
in my load testing environment, i noticed that the participant_id field only populates correctly if the export job is explicitly configured to use the latest manifest schema. the default behavior for some legacy integrations is to fall back to a v1 manifest structure which lacks this field.
try updating your export configuration to explicitly request the v2 manifest format. here is a snippet of the configuration you might need to adjust in your export job definition:
{
"exportType": "recording",
"manifestVersion": "v2",
"includeFields": [
"recording_id",
"participant_id",
"timestamp",
"duration"
]
}
also, ensure that your iam role has the genesyscloud:exports:getManifest permission as mentioned earlier, but specifically check that the policy allows reading the extended metadata attributes. sometimes the base permission is granted, but the extended attribute access is blocked by a stricter policy in the london region due to data residency rules.
if the field is still missing after updating the schema version, try running a small test export with a single recording to verify the manifest structure before scaling up to the full legal hold dataset. this helps isolate whether it is a configuration issue or a broader platform bug. the documentation suggests that the v2 manifest is now the standard, but some older api clients might not negotiate the schema correctly without explicit headers.
if i remember correctly you need to explicitly set manifest_version to v2 in the export request body. the default v1 schema drops participant_id for privacy compliance, so it is not a bug but expected behavior.
It depends, but generally…
{
"manifestVersion": "v2",
"includeParticipantData": true
}
Explicitly setting manifestVersion in the request body forces the full schema. v1 drops PII fields by default. Check the API docs for the exact payload structure.