Routing to external number & ACD Pilot

system · January 8, 2008, 2:58pm

Hi

Hopefully an easy one for someone:

Is it possible to target an external number in a routing strategy? E.g. a customer presses option 1 and the call is forwarded to 01234 567890?

If so how is it done?

cavagnaro · January 8, 2008, 2:59pm

Have you tried TForce?

Fra · January 8, 2008, 4:07pm

TRoute is much better, Genesys suggests to avoid Force function.

cavagnaro · January 8, 2008, 5:27pm

:)> Ok put on my notes

Fra · January 8, 2008, 6:16pm

;D

system · January 9, 2008, 11:01am

Thanks, I got it working with TRoute in the end 8)

Fra · January 9, 2008, 11:09am

I’m glad, you are welcome