Hi:
I am trying to configure a Routing Queue in CME for Aspect switch.
In Aspect, the CCT which is in consideration can be used as a Route Point as well as an ACD queue. So I want to create this DN in CME as a Routing Queue. There are specific ways for configuring a CCT as a Route Point or an ACD Queue with specific SUBTYPES passed. Has anyone worked with “Routing Queue” specifically with respect to Aspect and generally with respect to any switch.
Thanks,
Ramesh.