Quick question about retrieving the complete voice-to-text transcript for a specific conversation. I am using the Genesys Cloud C# SDK to fetch analytics data, but the standard conversation detail endpoint only returns metadata. I need the actual transcript text generated by the speech analytics engine, not just the segments.
My current code uses platformClient.Analytics.Conversations.GetConversationDetails. I see GetTranscript methods exist but they require a specific transcript ID. How do I reliably map the conversation ID to the correct transcript ID using the SDK, or is there a direct endpoint for the full text?
You need to switch from the Analytics API to the Speech Analytics API, as standard conversation details do not contain the full text. The GetTranscript methods you mentioned belong to the SpeechanalyticsApi class. Ensure your OAuth token includes the speechanalytics:transcript:view scope. Use the conversation ID to fetch the transcript directly via platformClient.Speechanalytics.Transcripts.GetTranscriptByConversationId. This returns the combined text, whereas analytics endpoints only provide segment metadata and sentiment scores.
Here is the C# implementation using the PureCloudPlatformClientV2 SDK:
var speechApi = new SpeechanalyticsApi(platformClient);
var transcript = speechApi.GetTranscriptByConversationId(conversationId);
Console.WriteLine(transcript.Text);
This approach bypasses the need to aggregate segments manually. I often use this pattern in Data Actions to pass clean text into downstream processing. Check for 404 if the transcript is still being generated, as there is usually a slight delay after the call ends.