Yes, the steps are correct. It depends on used method - GDNS or IP addresses. In first case, you will use contact as is standard. In second case, you have to use contact-list option with comma-separated list of IP addresses, in rest of DN objects you can point to the RM with string ::msml.
The error does not looks like LRG is missing - has nothing to do with the SIP server .
Your RM is running on port 5068 for proxy service?I think that standard port is 5060 or some non-standard value like 5160 and something like that.
Just note: if you want to use A-A mode, why did you configure options like for active-standby (for example “contact” option)?
@Kubig and GMG : in the last SIP log, i use contact with standard and use 5068 is value of sip.localport. You are talking about LRG with contact-list option? i created LRG for it
In addition, the new SIP log error message and LRG i had
As I wrote above, the docs steps are correct of course. I think that you do not understand how GVP or MediaServer works and how implement it. 5068 is value of sip.localport, but within what section? RM has approx 8 SIP module, which each has own SIP port (in default is 5068 for monitoring I guess) - for proxy it is a 5060 port. Try to check what say RM logs as well.
No, I am not talking about LRG with contact-list, but about VoIP service DN with this option. If you have read the docs carefully, all is described very well and for A-A mode without DNS using is necessary tu use contact-list option instead contact.
I strongly recommend to you read the docs as first and afterward you understand the technology, try to deploy it. Without these knowledges the deployment will look like …
I was setting up Active-Active RM and the MCP, but i faced many issues and i could not move forward. I am facing the following error log in the SIP server.
– validate
– state check: ok
CIFace: Sent CRequest@3d8bd88 RequestApplyTreatment-ORS[688]/561
FinishRequest CRequest@3d8bd88 RequestApplyTreatment-ORS[688]/561
IFace stats: q=0 s=0
– complete
15:54:04.641: GetTheBestNode:: server list for exists, but has no validated entries
15:54:04.641: ERROR: 1000001d, GetDeviceManager().ResolveServiceDevice(call, SIP_MEDIA_SERVICE_MSML, geoLocation.CStr(), device), SipMediaResourceManager.cpp,719
15:54:04.641: ERROR: 1000001d, GetMediaResourceManager().CreateMediaService(call, party, device, params, mediaService), SipCallManagerScenarios.cpp,5572
15:54:04.641: ERROR: 1000001d, ApplyTreatment(scenario,call,party,params,context), SipCallManagerCallControl.cpp,4458
Response (166): for CRequest@3d8bd88 RequestApplyTreatment-ORS[688]/561
– thisCall by party
2014-09-14T15:54:04.641 Trc 36002 Request rejected: error code 166(Resource unavailable) @15:54:04.6410 [0] 8.1.100.84 send_to_client: message EventError
(Resource unavailable)
AttributeEventSequenceNumber 00000000000003bd
AttributeTimeinuSecs 641000
AttributeTimeinSecs 1410699244 (15:54:04)
AttributeTreatmentParms [85] 00 02 00 00..
‘LANGUAGE’ ‘English (US)’
‘PROMPT’(list) ‘1’(list) ‘INTERRUPTABLE’ 0
‘ID’ '’
AttributeErrorCode 166
AttributeErrorMessage ‘Resource unavailable’
AttributeReferenceID 561
AttributeTreatmentType 7 (TreatmentPlayAnnouncement)
AttributeConnID 006b0250f0dcc006
AttributeThisDN ‘6001’
AttributeClientID 9
2014-09-14T15:54:04.641 Int 04545 Interaction message “EventError” sent to 688 (“ORS”)
2014-09-14T15:54:04.641 Trc 04542 EventError sent to [688] (00000009 ORS 10.33.41.152:58051)
FinishRequest: second time for CRequest@3d8bd88 RequestApplyTreatment-ORS[688]/561
2014-09-14T15:54:04.641 — CIFace::Request —
2014-09-14T15:54:04.641 – deleted: CRequest@3d8bd88 RequestApplyTreatment-ORS[688]/561
15:54:04.641: $-TLIB:CTI:Unknown:0:597
I am not sure why this EventError is coming. When i try to dial, i get ring backs and the call is reaching the agent without any prompts being played.
I had played around the LRG, but i did not understand its concept even after referring to many documents. I would appreciate if anyone could help me out in this.
I wanted to inform you that the issue got resolved, but don’t know the exact solution.
I checked the options which was provided in the msml-dn (Voice over IP service) and an option called cpd-capability was missing. I gave that option and restarted the MCP(Media Server), RM and the SIP server. Then when i tried calling i could hear the prompts. This seems to be strange as i understood cpd-capability is for call progress detection.
