(Resolved) How to route SIP call to an agent through a RoutePoint?

alexandercoachman · August 3, 2011, 6:53am

Basicly two video agents can call each other directly, without routing strategy.

I create a routing point, then a routing strategy. In my strategy i would like to route every call to an Agent, then i upload this strategy to the routing point. When i call this RP, nothing is happen but i can hear, that my call rings.

In IRD my strategy is ready and loaded without errors. In the IRD Monitoring section the entered call number is 0.

Call from: 1112 to 1001. Log:

http://www.speedyshare.com/files/29695729/siplog.txt

alexandercoachman · August 3, 2011, 8:24am

Sorry for my fault, i forgot install the routing server and in the SCI i saw a warning by the server info: x x x
Now the call enters into URS. 8)

Thanks a lot, Alex

alexandercoachman · August 3, 2011, 9:29am

Another problem, when i load a strategy (routing to agent group) on to the RP, every call is abandoned in IRD and these calls dont ring by the agents. But when i set the default routing to an extension, it works after 10 sec. So i think, my routing system works.

I have to set up the agent group with agents, its ok.
In my strategy i use a simple selection object to route calls to an agent group.

Any idea?

alexandercoachman · August 3, 2011, 9:40am

URS Log:

received from 65200(TServer_SIP)videocc:7650(fd=) message EventQueued
AttributeOtherDN ‘1112’
AttributeOtherDNRole 1
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 14
AttributeConnID 006b01f32ae3400e
AttributeCallUUID ‘KR8OMOG55T2H19IGOJDVUCQC1C00000E’
AttributeDNIS ‘1001’
AttributeThisDN ‘1001’
AttributeThisDNRole 2
AttributeThisQueue ‘1001’
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 1
AttributeTimeinSecs 1312364191 (11:36:31)
AttributeTimeinuSecs 718000
AttributeEventSequenceNumber 00000000000000f8
11:36:31.718_T_I_0000000000000000 [14:0c] EventQueued is received for tserver TServer_SIP[SIPSwitch] (this dn=1001)
_T_I_006b01f32ae3400e [01:11] connid 006b01f32ae3400e is bound to the call 11-0195e420
11:36:31.718_I_I_006b01f32ae3400e [01:01] call (11-0195e420) for Resources created (del 0)
_T_I_006b01f32ae3400e [14:09] add DN TServer_SIP 1001 1001@SIPSwitch (CDN 57 006b01f32ae3400e) to the call 11-0195e420 truly:22
received from 65200(TServer_SIP)videocc:7650(fd=) message EventRouteRequest
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 14
AttributeConnID 006b01f32ae3400e
AttributeCallUUID ‘KR8OMOG55T2H19IGOJDVUCQC1C00000E’
AttributeDNIS ‘1001’
AttributeThisDN ‘1001’
AttributeThisDNRole 2
AttributeThisQueue ‘1001’
AttributeOtherDN ‘1112’
AttributeOtherDNRole 1
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 1
AttributeTimeinSecs 1312364191 (11:36:31)
AttributeTimeinuSecs 718000
AttributeEventSequenceNumber 00000000000000f9
11:36:31.718_T_I_006b01f32ae3400e [14:0c] EventRouteRequest is received for tserver TServer_SIP[SIPSwitch] (this dn=1001)
_T_I_006b01f32ae3400e [14:09] add DN TServer_SIP 1001 1001@SIPSwitch (CDN 71 006b01f32ae3400e) to the call 11-0195e420 truly:11
_T_I_006b01f32ae3400e [14:08] check delayed proc
_I_I_006b01f32ae3400e [14:33] strategy: 0x65Routing (3057300522) is attached to the call
11:36:31.718 Int 20001 interaction 006b01f32ae3400e is started
_I_I_006b01f32ae3400e [01:14] current call classification: media=voice(100), service=default(200), segment=default(300)
11:36:31.718_I_I_006b01f32ae3400e [09:06] >>>>>>>>>>>>start interpretator()
_I_I_006b01f32ae3400e [09:04] ASSIGN: __Return(SCRIPT) ← STRING: “”
_I_I_006b01f32ae3400e [07:46] no error mode for this call
_I_I_006b01f32ae3400e [09:04] ASSIGN: __Return(SCRIPT) ← STRING: “”
_I_I_006b01f32ae3400e [09:04] ASSIGN: __DBReturn(SCRIPT) ← STRING: “”
_I_I_006b01f32ae3400e [09:04] ASSIGN: __DBStrReturn(SCRIPT) ← STRING: “”
_I_I_006b01f32ae3400e [09:04] ASSIGN: _TargetVar(SCRIPT) ← STRING: “”
11:36:31.718_I_I_006b01f32ae3400e [07:07] HERE IS TARGETS
TARGETS: [email removed]
11:36:31.718_M_I [17:0c] VQ 01d74780 created: type=0, tenant=Resources

_M_I_ [17:06] VQ 01d74780 Target 01d731a0 added: name=Angol, location=StatServer, type=GA, state=##state, activity=unknown

11:36:31.718_M_I_ [10:06] STATOBJECT(01d74ef0 -1 0) tenant=Resources name=[email removed]: statistic <##content> asked

_M_I_ [17:0f] VQ 01d74780 [at all 1 0 0] 1 Target(s), flag=808a, guid: 0Resources||1|d-1|1|00|||||00|00{}{}[][email removed]

11:36:31.718_M_I_006b01f32ae3400e [13:01] current virtual queue: 01d74820 id=11, nVQ=1-113be30, priority=0, time=1312364191.718
11:36:31.718_M_I_006b01f32ae3400e [17:11] VQ 01d74780 first available call: 006b01f32ae3400e, reason=binding
11:36:31.718_M_I_006b01f32ae3400e [13:03] call (virtual queue 01d74820, id=11, priority 0, time 1312364191.718) waits for VQ 01d74780 (name=“”) now
request to 65200(TServer_SIP) message RequestAttachUserData
AttributeReferenceID 53
AttributeUserData [29] 00 01 00 00..
‘RTargetAgentGroup’ ‘Angol’
AttributeConnID 006b01f32ae3400e
AttributeThisDN ‘1001’
..sent to videocc:7650(fd=556)
11:36:31.718_M_I_006b01f32ae3400e [17:0e] VQ 01d74780 (virtual queue “”, id=11), (1 Targets): SELECT ANY by statistic (random )
M_I_006b01f32ae3400e [17:0e] VQ 01d74780 Target “Angol”(01d731a0): empty(0-0 components) passed
M_I_006b01f32ae3400e [17:0e] VQ 01d74780 (virtual queue “” id=11): Target for routing was NOT SELECTED (1 0 0 0 0)
I_I_006b01f32ae3400e [07:0a] HERE IS WAIT (-1 sec)
I_I_006b01f32ae3400e [07:0a] HERE IS WAIT (10 sec)
11:36:31.718_B_I_006b01f32ae3400e [07:0a] delay treatments for 0 msec
11:36:31.718_I_I_006b01f32ae3400e [09:04] <<<<<<<<<<<<suspend interpretator(WAIT), func:Wait timers:11000
11:36:31.718_B_I_006b01f32ae3400e [07:09] start chain of treatments
received from 65200(TServer_SIP)videocc:7650(fd=) message EventAttachedDataChanged(refid=53)
11:36:31.718_T_I_006b01f32ae3400e [14:32] EventAttachedDataChanged is received for tserver TServer_SIP[SIPSwitch] (this dn=1001, refid=53)
11:36:32.000_M_I [10:1d] PULSE (calls: 1(1)=1+1-1, targets=0, time=1312364192, mem=0,3344,55,40,142,1)
11:36:32.000_M_I [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(11 11/1024)
11:36:34.000_M_I [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1312364194, mem=0,3344,55,40,142,1)
11:36:34.000_M_I [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(11 11/1024)
11:36:36.000_M_I_ [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1312364196, mem=0,3344,55,40,142,1)
11:36:36.000_M_I_ [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(11 11/1024)
11:36:38.000_M_I_ [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1312364198, mem=0,3344,55,40,142,1)
11:36:38.000_M_I_ [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(11 11/1024)
11:36:40.000_M_I_ [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1312364200, mem=0,3344,55,40,142,1)
11:36:40.000_M_I_ [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(11 11/1024)
11:36:41.718_I_I_006b01f32ae3400e [07:08] wait time is over
11:36:41.718_I_I_006b01f32ae3400e [09:05] >>>>>>>>>>>>resume interpretator(0), func:Wait
11:36:41interaction 006b01f32ae3400e is routed to default
11:36:41.718_M_I_006b01f32ae3400e [17:11] VQ 01d74780 first available call: none, reason=binding
11:36:41.718_M_I_006b01f32ae3400e [13:03] call (virtual queue 01d74820, id=11, priority 0) doesn’t wait for VQ 01d74780 (name=“”) now
request to 65200(TServer_SIP) message RequestDeletePair
AttributeReferenceID 54
AttributeDataKey ‘RTargetAgentGroup’
AttributeConnID 006b01f32ae3400e
AttributeThisDN ‘1001’
..sent to videocc:7650(fd=556)
request to 65200(TServer_SIP) message RequestUpdateUserData
AttributeReferenceID 55
AttributeUserData [485] 00 15 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTenant’ ‘Resources’
‘RStrategyName’ ‘Routing’
‘RStrategyDBID’ ‘101’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘RRequestedSkills’(list)
‘RTargetRequested’ ‘Angol’
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
AttributeConnID 006b01f32ae3400e
AttributeThisDN ‘1001’
..sent to videocc:7650(fd=556)
request to 65200(TServer_SIP) message RequestUpdateUserData
AttributeReferenceID 56
AttributeUserData [17] 00 01 01 00..
‘PegDEF’ 1
AttributeConnID 006b01f32ae3400e
AttributeThisDN ‘1001’
..sent to videocc:7650(fd=556)
11:36:41.718_T_I_006b01f32ae3400e [14:19] send to tserver TServer_SIP RequestRouteCall to dn 1111 on (dnis= )
request to 65200(TServer_SIP) message RequestRouteCall
AttributeReferenceID 57
AttributeReason [14] 00 01 01 00..
‘RTR’ 108
AttributeRouteType 1 (RouteTypeDefault)
AttributeExtensions [64] 00 03 00 00..
‘DEFAULT#’ ‘1111’
‘CUSTOMER_ID’ ‘Resources’
‘SWITCH’ ‘SIPSwitch’
AttributeOtherDN ‘1111’
AttributeConnID 006b01f32ae3400e
AttributeThisDN ‘1001’
..sent to videocc:7650(fd=556)
_A_I_006b01f32ae3400e [0E:04] ----------->DEPARTURE(processing time 10000)
11:36:41.718_I_I_006b01f32ae3400e [09:04] <<<<<<<<<<<<suspend interpretator(ROUTING), func:Default timers:00000
received from 65200(TServer_SIP)videocc:7650(fd=) message EventAttachedDataChanged(refid=54)
11:36:41.718_T_I_006b01f32ae3400e [14:32] EventAttachedDataChanged is received for tserver TServer_SIP[SIPSwitch] (this dn=1001, refid=54)
received from 65200(TServer_SIP)videocc:7650(fd=) message EventAttachedDataChanged(refid=55)
11:36:41.718_T_I_006b01f32ae3400e [14:32] EventAttachedDataChanged is received for tserver TServer_SIP[SIPSwitch] (this dn=1001, refid=55)
received from 65200(TServer_SIP)videocc:7650(fd=) message EventAttachedDataChanged(refid=56)
11:36:41.718_T_I_006b01f32ae3400e [14:32] EventAttachedDataChanged is received for tserver TServer_SIP[SIPSwitch] (this dn=1001, refid=56)
received from 65200(TServer_SIP)videocc:7650(fd=) message EventRouteUsed
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 14
AttributeConnID 006b01f32ae3400e
AttributeCallUUID ‘KR8OMOG55T2H19IGOJDVUCQC1C00000E’
AttributeUserData [500] 00 16 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTenant’ ‘Resources’
‘RStrategyName’ ‘Routing’
‘RStrategyDBID’ ‘101’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘RRequestedSkills’(list)
‘RTargetRequested’ ‘Angol’
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘PegDEF’ 1
AttributeDNIS ‘1001’
AttributeThisDN ‘1001’
AttributeThisDNRole 2
AttributeThisQueue ‘1001’
AttributeOtherDN ‘1112’
AttributeOtherDNRole 1
AttributeThirdPartyDN ‘1111’
AttributeThirdPartyDNRole 2
AttributeReferenceID 57
AttributeReason [14] 00 01 01 00..
‘RTR’ 108
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 1
AttributeTimeinSecs 1312364201 (11:36:41)
AttributeTimeinuSecs 734000
AttributeEventSequenceNumber 0000000000000102
11:36:41.734_T_I_006b01f32ae3400e [14:0c] EventRouteUsed(normal) is received for tserver TServer_SIP[SIPSwitch] (this dn=1001)
_T_I_006b01f32ae3400e [14:0a] del DN (TServer_SIP[SIPSwitch] 1001) truly(ref.id=57)
T_I_006b01f32ae3400e [14:0a] there is no DNs for call, delivering in progress
11:36:41.734_A_I_006b01f32ae3400e [14:0d] <-----------DEPARTURE
T_I_006b01f32ae3400e [0E:0d] routing done
Time to receive acknowledgement of call sending(msec) < 10016 >
11:36:41.734_I_I_006b01f32ae3400e [01:08] call (11-0195e420) deleting truly
CALL (006b01f32ae3400e) HISTORY ( Default ):
received from 65200(TServer_SIP)videocc:7650(fd=) message EventDiverted
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 14
AttributeConnID 006b01f32ae3400e
AttributeCallUUID ‘KR8OMOG55T2H19IGOJDVUCQC1C00000E’
AttributeUserData [500] 00 16 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTenant’ ‘Resources’
‘RStrategyName’ ‘Routing’
‘RStrategyDBID’ ‘101’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘RRequestedSkills’(list)
‘RTargetRequested’ ‘Angol’
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘PegDEF’ 1
AttributeDNIS ‘1001’
AttributeThisDN ‘1001’
AttributeThisDNRole 2
AttributeThisQueue ‘1001’
AttributeThirdPartyDN ‘1111’
AttributeThirdPartyDNRole 2
AttributeOtherDN ‘1112’
AttributeOtherDNRole 1
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 1
AttributeTimeinSecs 1312364201 (11:36:41)
AttributeTimeinuSecs 734000
AttributeEventSequenceNumber 0000000000000103
G_I Version: 8.0.100.17
root 00b30760
11:36:48.359 Trc 20011 current number of targets for tenant Resources: Agents 3, Places 0, AgentGroups 2, PlaceGroups 0, ACDQueues 0, Routing Points 0
11:36:48.359 Trc 20012 current number of interactions per second - 0.20
11:36:48.359 Trc 20013 current number of entries: for longest queue 0, for all queues 0
11:36:54.718_M_I [17:0d] VQ 01d74780 deleted
11:36:54.718_M_I [17:08] VQ 01d74780 Target “Angol”(01d731a0) deleted

alexandercoachman · August 3, 2011, 9:56am

With another routing strategy based on skills, in urs logfile i can see that my agents are not ready, but my agents are online.

received from 65200(TServer_SIP)videocc:7650(fd=) message EventQueued
AttributeOtherDN ‘1112’
AttributeOtherDNRole 1
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 15
AttributeConnID 006b01f32ae3400f
AttributeCallUUID ‘KR8OMOG55T2H19IGOJDVUCQC1C00000F’
AttributeDNIS ‘1002’
AttributeThisDN ‘1002’
AttributeThisDNRole 2
AttributeThisQueue ‘1002’
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 1
AttributeTimeinSecs 1312364737 (11:45:37)
AttributeTimeinuSecs 312000
AttributeEventSequenceNumber 000000000000010b
11:45:37.312_T_I_0000000000000000 [14:0c] EventQueued is received for tserver TServer_SIP[SIPSwitch] (this dn=1002)
_T_I_006b01f32ae3400f [01:11] connid 006b01f32ae3400f is bound to the call 12-0195e420
11:45:37.312_I_I_006b01f32ae3400f [01:01] call (12-0195e420) for Resources created (del 0)
_T_I_006b01f32ae3400f [14:09] add DN TServer_SIP 1002 1002@SIPSwitch (CDN 57 006b01f32ae3400f) to the call 12-0195e420 truly:22
received from 65200(TServer_SIP)videocc:7650(fd=) message EventRouteRequest
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 15
AttributeConnID 006b01f32ae3400f
AttributeCallUUID ‘KR8OMOG55T2H19IGOJDVUCQC1C00000F’
AttributeDNIS ‘1002’
AttributeThisDN ‘1002’
AttributeThisDNRole 2
AttributeThisQueue ‘1002’
AttributeOtherDN ‘1112’
AttributeOtherDNRole 1
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 1
AttributeTimeinSecs 1312364737 (11:45:37)
AttributeTimeinuSecs 312000
AttributeEventSequenceNumber 000000000000010c
11:45:37.312_T_I_006b01f32ae3400f [14:0c] EventRouteRequest is received for tserver TServer_SIP[SIPSwitch] (this dn=1002)
_T_I_006b01f32ae3400f [14:09] add DN TServer_SIP 1002 1002@SIPSwitch (CDN 71 006b01f32ae3400f) to the call 12-0195e420 truly:11
_T_I_006b01f32ae3400f [14:08] check delayed proc
_I_I_006b01f32ae3400f [14:33] strategy: 0x65Skill (1019064432) is attached to the call
11:45:37.312 Int 20001 interaction 006b01f32ae3400f is started
_I_I_006b01f32ae3400f [01:14] current call classification: media=voice(100), service=default(200), segment=default(300)
11:45:37.312_I_I_006b01f32ae3400f [09:06] >>>>>>>>>>>>start interpretator()
_I_I_006b01f32ae3400f [09:04] ASSIGN: __Return(SCRIPT) ← STRING: “”
_I_I_006b01f32ae3400f [07:46] no error mode for this call
_I_I_006b01f32ae3400f [09:04] ASSIGN: __Return(SCRIPT) ← STRING: “”
_I_I_006b01f32ae3400f [09:04] ASSIGN: __DBReturn(SCRIPT) ← STRING: “”
_I_I_006b01f32ae3400f [09:04] ASSIGN: __DBStrReturn(SCRIPT) ← STRING: “”
_I_I_006b01f32ae3400f [09:04] ASSIGN: __TargetVar(SCRIPT) ← STRING: “”
I_I_006b01f32ae3400f [07:14] expression translating: Angol < 4 → Angol < 4
11:45:37.312_I_I_006b01f32ae3400f [07:07] HERE IS TARGETS
TARGETS: ?:Angol < [email removed]
11:45:37.312_M_I [17:0c] VQ 01d74780 created: type=0, tenant=Resources

_M_I_ [17:06] VQ 01d74780 Target 01d731a0 added: name=?:Angol < 4, location=StatServer, type=GA, state=##state, activity=unknown

11:45:37.312_M_I_ [10:06] STATOBJECT(01d74550 -1 2) tenant=Resources name=?:Angol < [email removed]: statistic <##content> asked
M_I [17:05] VQ 01d74780 target (name=?:Angol < 4, location=StatServer, type=GA) synchronizing
11:45:37.312_M_I_ [10:06] STATOBJECT(01d75e90 -1 0) tenant=Resources name=C1000@StatServer.A: statistic <##state> asked
M_I [17:09] VQ 01d74780 Target “?:Angol < 4”(01d731a0): connected to state Agent C1000
11:45:37.312_M_I_ [10:06] STATOBJECT(01d759b0 -1 0) tenant=Resources name=B1000@StatServer.A: statistic <##state> asked
M_I [17:09] VQ 01d74780 Target “?:Angol < 4”(01d731a0): connected to state Agent B1000
11:45:37.312_M_I_ [10:06] STATOBJECT(01d754c0 -1 0) tenant=Resources name=A1000@StatServer.A: statistic <##state> asked
M_I [17:09] VQ 01d74780 Target “?:Angol < 4”(01d731a0): connected to state Agent A1000

_M_I_ [17:0f] VQ 01d74780 [at all 1 0 0] 1 Target(s), flag=808a, guid: 0Resources||1|d-1|1|00|||||00|00{}{}[]?:Angol < [email removed]

11:45:37.312_M_I_006b01f32ae3400f [13:01] current virtual queue: 01d74820 id=12, nVQ=1-113a190, priority=0, time=1312364737.312
11:45:37.312_M_I_006b01f32ae3400f [17:11] VQ 01d74780 first available call: 006b01f32ae3400f, reason=binding
11:45:37.312_M_I_006b01f32ae3400f [13:03] call (virtual queue 01d74820, id=12, priority 0, time 1312364737.312) waits for VQ 01d74780 (name=“”) now
request to 65200(TServer_SIP) message RequestAttachUserData
AttributeReferenceID 58
AttributeUserData [35] 00 01 00 00..
‘RTargetAgentGroup’ ‘?:Angol < 4’
AttributeConnID 006b01f32ae3400f
AttributeThisDN ‘1002’
..sent to videocc:7650(fd=556)
11:45:37.312_M_I_006b01f32ae3400f [17:0e] VQ 01d74780 (virtual queue “”, id=12), (1 Targets): SELECT ANY by statistic (random )
M_I_006b01f32ae3400f [17:0b] VQ 01d74780 Target “?:Angol < 4”(01d731a0) #1, (3-0 Components): SELECT ANY by statistic (random ): MEM(0 2830) 0 0
M_I_006b01f32ae3400f [17:0b] VQ 01d74780 Target “?:Angol < 4”(01d731a0) Component #1 C1000: not ready
M_I_006b01f32ae3400f [17:0b] VQ 01d74780 Target “?:Angol < 4”(01d731a0) Component #2 B1000: not ready
M_I_006b01f32ae3400f [17:0b] VQ 01d74780 Target “?:Angol < 4”(01d731a0) Component #3 A1000: not ready
M_I_006b01f32ae3400f [17:0b] VQ 01d74780 Target “?:Angol < 4”(01d731a0): Component for routing was NOT SELECTED (0 3 0 0)
M_I_006b01f32ae3400f [17:0e] VQ 01d74780 Target “?:Angol < 4”(01d731a0): not ready passed
M_I_006b01f32ae3400f [17:0e] VQ 01d74780 (virtual queue “” id=12): Target for routing was NOT SELECTED (0 0 0 1 0)
I_I_006b01f32ae3400f [07:0a] HERE IS WAIT (-1 sec)
I_I_006b01f32ae3400f [07:0a] HERE IS WAIT (10 sec)
11:45:37.312_B_I_006b01f32ae3400f [07:0a] delay treatments for 0 msec
11:45:37.312_I_I_006b01f32ae3400f [09:04] <<<<<<<<<<<<suspend interpretator(WAIT), func:Wait timers:11000
11:45:37.312_B_I_006b01f32ae3400f [07:09] start chain of treatments
received from 65200(TServer_SIP)videocc:7650(fd=) message EventAttachedDataChanged(refid=58)
11:45:37.312_T_I_006b01f32ae3400f [14:32] EventAttachedDataChanged is received for tserver TServer_SIP[SIPSwitch] (this dn=1002, refid=58)
11:45:38.000_M_I [10:1d] PULSE (calls: 1(1)=1+1-1, targets=0, time=1312364738, mem=0,3343,55,42,142,1)
11:45:38.000_M_I [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(12 12/1024)
11:45:40.000_M_I [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1312364740, mem=0,3343,55,42,142,1)
11:45:40.000_M_I [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(12 12/1024)
11:45:42.000_M_I [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1312364742, mem=0,3343,55,42,142,1)
11:45:42.000_M_I [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(12 12/1024)
11:45:44.000_M_I [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1312364744, mem=0,3343,55,42,142,1)
11:45:44.000_M_I [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(12 12/1024)
11:45:46.000_M_I [10:1d] PULSE (calls: 1(1)=1+0-0, targets=0, time=1312364746, mem=0,3343,55,42,142,1)
11:45:46.000_M_I_ [10:1d] virtual queues allocation pattern: static=(13 256 128) dynamic=(12 12/1024)
11:45:47.312_I_I_006b01f32ae3400f [07:08] wait time is over
11:45:47.312_I_I_006b01f32ae3400f [09:05] >>>>>>>>>>>>resume interpretator(0), func:Wait
11:45:47interaction 006b01f32ae3400f is routed to default
11:45:47.312_M_I_006b01f32ae3400f [17:11] VQ 01d74780 first available call: none, reason=binding
11:45:47.312_M_I_006b01f32ae3400f [13:03] call (virtual queue 01d74820, id=12, priority 0) doesn’t wait for VQ 01d74780 (name=“”) now
request to 65200(TServer_SIP) message RequestDeletePair
AttributeReferenceID 59
AttributeDataKey ‘RTargetAgentGroup’
AttributeConnID 006b01f32ae3400f
AttributeThisDN ‘1002’
..sent to videocc:7650(fd=556)
request to 65200(TServer_SIP) message RequestUpdateUserData
AttributeReferenceID 60
AttributeUserData [489] 00 15 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTenant’ ‘Resources’
‘RStrategyName’ ‘Skill’
‘RStrategyDBID’ ‘102’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘RRequestedSkills’(list)
‘RTargetRequested’ ‘?:Angol < 4’
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
AttributeConnID 006b01f32ae3400f
AttributeThisDN ‘1002’
..sent to videocc:7650(fd=556)
request to 65200(TServer_SIP) message RequestUpdateUserData
AttributeReferenceID 61
AttributeUserData [17] 00 01 01 00..
‘PegDEF’ 1
AttributeConnID 006b01f32ae3400f
AttributeThisDN ‘1002’
..sent to videocc:7650(fd=556)
11:45:47.312_T_I_006b01f32ae3400f [14:19] send to tserver TServer_SIP RequestRouteCall to dn 1012 on (dnis= )
request to 65200(TServer_SIP) message RequestRouteCall
AttributeReferenceID 62
AttributeReason [14] 00 01 01 00..
‘RTR’ 108
AttributeRouteType 1 (RouteTypeDefault)
AttributeExtensions [64] 00 03 00 00..
‘DEFAULT#’ ‘1012’
‘CUSTOMER_ID’ ‘Resources’
‘SWITCH’ ‘SIPSwitch’
AttributeOtherDN ‘1012’
AttributeConnID 006b01f32ae3400f
AttributeThisDN ‘1002’
..sent to videocc:7650(fd=556)
_A_I_006b01f32ae3400f [0E:04] ----------->DEPARTURE(processing time 10000)
11:45:47.312_I_I_006b01f32ae3400f [09:04] <<<<<<<<<<<<suspend interpretator(ROUTING), func:Default timers:00000
received from 65200(TServer_SIP)videocc:7650(fd=) message EventAttachedDataChanged(refid=59)
11:45:47.312_T_I_006b01f32ae3400f [14:32] EventAttachedDataChanged is received for tserver TServer_SIP[SIPSwitch] (this dn=1002, refid=59)
received from 65200(TServer_SIP)videocc:7650(fd=) message EventAttachedDataChanged(refid=60)
11:45:47.312_T_I_006b01f32ae3400f [14:32] EventAttachedDataChanged is received for tserver TServer_SIP[SIPSwitch] (this dn=1002, refid=60)
received from 65200(TServer_SIP)videocc:7650(fd=) message EventAttachedDataChanged(refid=61)
11:45:47.312_T_I_006b01f32ae3400f [14:32] EventAttachedDataChanged is received for tserver TServer_SIP[SIPSwitch] (this dn=1002, refid=61)
received from 65200(TServer_SIP)videocc:7650(fd=) message EventRouteUsed
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 15
AttributeConnID 006b01f32ae3400f
AttributeCallUUID ‘KR8OMOG55T2H19IGOJDVUCQC1C00000F’
AttributeUserData [504] 00 16 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTenant’ ‘Resources’
‘RStrategyName’ ‘Skill’
‘RStrategyDBID’ ‘102’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘RRequestedSkills’(list)
‘RTargetRequested’ ‘?:Angol < 4’
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘PegDEF’ 1
AttributeDNIS ‘1002’
AttributeThisDN ‘1002’
AttributeThisDNRole 2
AttributeThisQueue ‘1002’
AttributeOtherDN ‘1112’
AttributeOtherDNRole 1
AttributeThirdPartyDN ‘1012’
AttributeThirdPartyDNRole 2
AttributeReferenceID 62
AttributeReason [14] 00 01 01 00..
‘RTR’ 108
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 1
AttributeTimeinSecs 1312364747 (11:45:47)
AttributeTimeinuSecs 312000
AttributeEventSequenceNumber 0000000000000115
11:45:47.312_T_I_006b01f32ae3400f [14:0c] EventRouteUsed(normal) is received for tserver TServer_SIP[SIPSwitch] (this dn=1002)
_T_I_006b01f32ae3400f [14:0a] del DN (TServer_SIP[SIPSwitch] 1002) truly(ref.id=62)
T_I_006b01f32ae3400f [14:0a] there is no DNs for call, delivering in progress
11:45:47.312_A_I_006b01f32ae3400f [14:0d] <-----------DEPARTURE
T_I_006b01f32ae3400f [0E:0d] routing done
Time to receive acknowledgement of call sending(msec) < 10000 >
11:45:47.312_I_I_006b01f32ae3400f [01:08] call (12-0195e420) deleting truly
CALL (006b01f32ae3400f) HISTORY ( Default ):
received from 65200(TServer_SIP)videocc:7650(fd=) message EventDiverted
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeCallID 15
AttributeConnID 006b01f32ae3400f
AttributeCallUUID ‘KR8OMOG55T2H19IGOJDVUCQC1C00000F’
AttributeUserData [504] 00 16 00 00..
‘RVQID’ ‘’
‘RVQDBID’ ‘’
‘RTargetTypeSelected’ ‘100’
‘RTargetRuleSelected’ ‘’
‘RTargetObjectSelected’ ‘’
‘RTargetObjSelDBID’ ‘’
‘RTargetAgentSelected’ ‘’
‘RTargetPlaceSelected’ ‘’
‘RTenant’ ‘Resources’
‘RStrategyName’ ‘Skill’
‘RStrategyDBID’ ‘102’
‘CBR-actual_volume’ ‘’
‘CBR-Interaction_cost’ ‘’
‘CBR-contract_DBIDs’ ‘’
‘CBR-IT-path_DBIDs’ ‘’
‘RRequestedSkillCombination’ ‘’
‘RRequestedSkills’(list)
‘RTargetRequested’ ‘?:Angol < 4’
‘CustomerSegment’ ‘default’
‘ServiceType’ ‘default’
‘ServiceObjective’ ‘’
‘PegDEF’ 1
AttributeDNIS ‘1002’
AttributeThisDN ‘1002’
AttributeThisDNRole 2
AttributeThisQueue ‘1002’
AttributeThirdPartyDN ‘1012’
AttributeThirdPartyDNRole 2
AttributeOtherDN ‘1112’
AttributeOtherDNRole 1
AttributeExtensions [23] 00 01 01 00..
‘BusinessCall’ 1
AttributeTimeinSecs 1312364747 (11:45:47)
AttributeTimeinuSecs 312000
AttributeEventSequenceNumber 0000000000000116
G_I Version: 8.0.100.17
root 00b30760
11:45:48.359 Trc 20011 current number of targets for tenant Resources: Agents 3, Places 0, AgentGroups 2, PlaceGroups 0, ACDQueues 0, Routing Points 0
11:45:48.359 Trc 20012 current number of interactions per second - 0.20
11:45:48.359 Trc 20013 current number of entries: for longest queue 0, for all queues 0
11:46:00.312_M_I [17:0d] VQ 01d74780 deleted
11:46:00.312_M_I [17:08] VQ 01d74780 Target “?:Angol < 4”(01d731a0) deleted

CTIgem · August 3, 2011, 1:24pm

Your agent might be on-line but not-ready.
Look at CCPulse to see if your agent is ready.

M_I_006b01f32ae3400f [17:0b] VQ 01d74780 Target “?:Angol < 4”(01d731a0) Component #1 C1000: not ready
_M_I_006b01f32ae3400f [17:0b] VQ 01d74780 Target “?:Angol < 4”(01d731a0) Component #2 B1000: not ready
_M_I_006b01f32ae3400f [17:0b] VQ 01d74780 Target “?:Angol < 4”(01d731a0) Component #3 A1000: not ready
_M_I_006b01f32ae3400f [17:0b] VQ 01d74780 Target “?:Angol < 4”(01d731a0): Component for routing was NOT SELECTED (0 3 0 0)
_M_I_006b01f32ae3400f [17:0e] VQ 01d74780 Target “?:Angol < 4”(01d731a0): not ready passed

alexandercoachman · August 3, 2011, 2:38pm

Hi,

but when i set the default DN (an agents extension) on the routing point, it works after the 10 seconds what i configure on the routing strategy’s selection object.
Okay, i will install CCPulse and i look these things.

Thaks, Alex

alexandercoachman · August 4, 2011, 7:39am

Hi,
i installed CCPulse, and i saw my agents, they are really not logged in. But, they are on line because they can call each other directly.

Can you help me whats the problem?

Thank you, Alex

alexandercoachman · August 4, 2011, 10:06am

I tried to monitoring places, extensions.
If I call from SIP agent (X-Lite client) 1112 an another agent who is 1113, i can see the call in CCPulse on this DN -s, screenshot:
http://kepfeltoltes.hu/110804/130814254Clipboard01_www.kepfeltoltes.hu_.jpg

But, the Agents have not logged status. So, when i want to call a route point, the strategy doesnt work, only the default DN will work on the RP. On the SIp Client i set only the Domain (SIP Server IP) and User ID (Extension).

alexandercoachman · August 4, 2011, 12:59pm

Probably resolved:

Missing Agent Login process.
In Genesys, the registration of SIP Endpoint and login/logout/ready/not ready for an agent are 2 different things.

If you want to make an agent available for routing (URS: using skills, agent groups, agent names, …), you need to log him in using a Genesys toolbar (Genesys Agent Desktop, Genesys Interaction Workspace or any toolbar based on our SDKs). The login process is done via T-Library protocol.

I dont have Agent Desktop so i have to get one. Thanks for all.
Alex

CTIgem · August 5, 2011, 7:49pm

That would be correct.
Genesys depends on presence subscription.

alexandercoachman · August 7, 2011, 9:28pm

Yessss it woks now 8)
WooW Genesys Im lovin it ;D