In IR under Monitoring, I can see the statistics of each Routng Point registered in CME, like entered calls, routed, abandoned, etc.
How can I reset these statistics daily?
For example in CC Pulse I can reset the stats daily with the “timeprofiles” option in statserver.
Is there something similar for IR?
IR is using Stat Server for stats, therefore the stats are needed to be reset in Stat Server and not IR.
You can use close_unused_statistic option which will force StatServer to close it after it is not used for a particular time. I am not sure if it will reset it.
Hope it helped! SAMUKI
OK, but in the statserver used by IR in the CME options under “TimeProfiles” I put the option “EraProfile,Growing” value “05:00+23:00” in order to reset at 11:00pm and restart counting at 5:00am but it’s not working.
Has anybody tried this?
Yes I’ve used this a bit.
It instructs IR (not stat server) to close (clear) the stats it stores in memory from stat server after a certain time (default is 10 minutes).
There are 2 options you need:
close_unused_statistic = true
unused_statistic_time = n (where n = seconds)
A good example of its use is in quiet call centres (say the graveyard shift around 3.00am).
The default unused_statistic_time is 600, but if calls are very slow say less than 1 every 10 minutes the same agent usually gets all the calls. This is because after 10 minutes IR clears the longest agent available stat and uses the agent list it read from CME at startup, so the agent at the top of the list always gets the calls.
I usually change the unused_statistic_time to about 7200 for 24 hour call centres.
If the options don’t appear (5.1 IR) you can create them.
Hope that helps
Jim