Reschedule to New chain not dialed (updated status)

Can you tell us which call in those logs you need help with?

There is one that adds a record, but no attempt to update the call result, resulting in the record being set to a call result of answered and therefore it is correct that it would be set to a status of updated and not dial again.

Are you attempting to manually reschedule the record, or to have a treatment apply to it?

That is my old log…

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Ooh… I think I replied to page 1 and skipped page 2.

oops… :slight_smile:

yeah, I didn’t note it also at first time, but then saw my extension number and alcatel…and was too much coincidence…don’t know why he quoted all that..