RequestRegisterAddress

Voice & Telephony
1

Hi,

Can someone please advise why when there are the following in tserver “sip server” during the call?

RequestRegisterAddress
EventRegistered
RequestQueryCall
EventPartyInfo

Does this mean t server lost the connection with the DN and register it again and the call retrieved? Thanks

2

Would guess so without any logs. Leon you already should know that our magic balls are not working

Enviado de meu E6633 usando Tapatalk

3

Hi Cav,

Thanks for your reply. I understand but it is a bit difficult to upload/copy paste the logs on here. I have found that this is a network outage at the agent end as the DN registered with tserver while the call still active.

4

can you mark the subject name as solved please?

5

Hello,

I would suggest to refer below document to get answer of all your questions related to those Genesys events.

8g_ref_events-models