RequestAgentLogin Rejection On The Basis Of Time

raza990 · February 20, 2015, 8:16am

Hi All,

Can we restrict an agent login to IWS on the basis of time range ?

For Example:

Agent01 is allowed to login on IWS from 08:00-18:00, So the RequestAgentLogin request will reject if Agent01 try to login before 08:00 or after 18:00.

Is there anything in Genesys where we can define/configure allowable login time range ? or suggest a work around related to this example.

Kubig · February 20, 2015, 9:54am

Without customization, it is not possible.

raza990 · February 20, 2015, 11:14am

Where we should do customization ? On IWS or .. ?

Kubig · February 20, 2015, 11:27am

Yes, within IWS.

cavagnaro · February 20, 2015, 12:45pm

Or you can integrate CfgServer with Windows Active Directory on customers domain and create policies for users on domain