Assuming that my proactive solution is pure outbound with GVP (i.e. no agents involved).
Are there any reporting tools and OOTB reports (e.g. CCPulse, CCA, GI2) available for Proactive Contact Campaigns ?
Assuming that my proactive solution is pure outbound with GVP (i.e. no agents involved).
Are there any reporting tools and OOTB reports (e.g. CCPulse, CCA, GI2) available for Proactive Contact Campaigns ?
I think events are still sent as they as on normal campaigns, therefore StatServer can report them normally.
Regards
But if I do not have agents, i.e. pure proactive outbound with GVP only… would i still / do I still need the statserver ?