Reporting SDK

NICE CXone API & Integrations
1

Hello,

Im trying to get a specific value of a statserver request

 StatServerProtocol stat_prot = new StatServerProtocol(new Endpoint(ip,port));
            stat_prot.Open();

            var obj = StatisticObject.Create("1234@switch", StatisticObjectType.RegularDN, "Environment");
            var metric = StatisticMetric.Create("CurrentDNState");
            var notification = Notification.Create(NotificationMode.Immediate, 1, 1);

            RequestGetStatistic req = RequestGetStatistic.Create(obj, metric);
            req.ReferenceId = 1;
            
            
            var response = stat_prot.Request(req);
            MessageBox.Show(response.ToString());

the response is showing me some values but how can I get just the specific values?
for example, I would liket to get the dn status and time.

2

it would have been to nice ;D
Then I’ll have to do it this way.

Thanks

3

If I remember well, you can cast the response as an EventInfo object… I’ll try to find my old codes experimenting on this to give a better response.

Edit:

I used something like this (on Java):


	StatServerProtocol primaryStatServer = new StatServerProtocol(primary, primaryConnectTimeout);
	primaryStatServer.setMessageHandler(statHandler);

...
...

	private MessageHandler statHandler = new MessageHandler() {
		@Override
		public void onMessage(Message message) {
			if (null == message) return;
			if (message.messageName().equalsIgnoreCase("EventInfo")) {
				EventInfo ev = (EventInfo) message;
				metric.setLastMetricValue(ev.getIntValue());
			}
		}
	};

In the code above, every time I get a message of type EventInfo from StatServer, I update my own internal object “metric” with the stat value by using the .getIntValue() method.

4

Thanks hsujdik, I will try it later

5

I have tried ou code but the I do not know the metric function in c#
This is my code:

IMessage message = ((MessageEventArgs)e).Message;
            if (message.Name.Equals("EventInfo"))
            {
                EventInfo ev = (EventInfo)message;
                Console.WriteLine(ev.StateValue.ToString());
            }

I get this as result so far:

AgentId = testagent
AgentStatus = 23
Time = 1508410088
PlaceStatus = PlaceStatus = 23
Time = 1508410088
LoginId = LoggedOut

If I try code:

if (message.Name.Equals("EventInfo"))
            {
                EventInfo ev = (EventInfo)message;
                Console.WriteLine(ev.IntValue.ToString());
            }

I get the result 0 no matter if the agent is logged in or not.

Is it possible to get the agentStatus without to write a parse method?

6

Ah, I just now realized you were getting the DN State. Try cast your StateValue as DNStatus and then get the Actions property to check if it suits what you need

7

I have tried

public void OnMessageReceived(object sender, EventArgs e)
        {
            IMessage message = ((MessageEventArgs)e).Message;
            if (message.Name.Equals("EventInfo"))
            {
                
                EventInfo ev = (EventInfo)message;
                DnStatus ds = (DnStatus)ev.StateValue;
                MessageBox.Show(ds.ToString());
              
            }
                
        }

and:

public void OnMessageReceived(object sender, EventArgs e)
        {
            IMessage message = ((MessageEventArgs)e).Message;
            DnStatus ds = (DnStatus)message;
            MessageBox.Show(ds.ToString());
}

But I always get a exception:

System.InvalidCastException was unhandled by user code
HResult=-2147467262
Message=Unable to cast object of type ‘Genesyslab.Platform.Reporting.Protocols.StatServer.AgentStatus’ to type ‘Genesyslab.Platform.Reporting.Protocols.StatServer.DnStatus’.

8

Maybe this might help you:
https://docs.genesys.com/Documentation/PSDK/9.0.x/Developer/GetAgentState