Remove MyCampaigns from Genesys WDE

NICE CXone API & Integrations
1

Hi all,
I am trying to remove the MyCampaigns from Genesys WDE using the psdk but I am unable to do so. I read the iw developer book but i cannot find anything concerning the removal of MyCampaigns. Can anyone help me?

2

Explain what you mean…you can’t remove Campaigns, you need to disassociate from the Agent Group assigned to the Campaign Group.

3

Hi Cavagnaro,
I am trying to customize IWS and
Its the MyCampaigns Tab in IWS that I need to remove. Is it possible using psdk?

4

You want to remove the Tab or remove the agent from a specific campaign?

5

remove the tab

6

So just to clarify:

  • The Agent will be handling outbound calls (if so which dialing mode(s))
  • Even though the Agents are handling outbound calls you want to remove the MyCampaigns tab from the ToolbarWorkplaceRegion

If so why do you want to do that?

Thanks,

Pete.

7

Do you specifically want to do this via pdsk? Or just want to get rid of the tab? I haven’t tried this but I think if you remove the outbound role privileges in Genesys Administrator, specifically ‘outbound - can use’ that should do it.