Releasing the agent from Chat Session.

NICE CXone API & Integrations
1

Hi

   I have two applications (App1 and App2) which is used to chat. 

   In App1 I open the chat protocol as a supervisor and in another application I open the protocol as an agent. Both these application are joined in a particular session and each one has their own UserID.

   I get the userID of App2 in App1 and release the agent. I get the response as PartyLeftInfo from the server. But App2 doesnt get any response. How to notify the App2 that he has been released from the particular session.

Thanks,
Sanjay.

1 Like
2

This is bug - you could open the ticket