Struggling to understand why the Create Recording Export Job data action is rejecting specific metadata fields when handling legal discovery requests for digital channels. The environment is Genesys Cloud EU (v15.4), utilizing the Python 3.9 SDK to trigger bulk exports via an Architect flow. The goal is to maintain a strict chain of custody for recordings subject to legal hold, specifically focusing on WhatsApp interactions.
The issue arises when attempting to include the legal_hold_status and interaction_id in the export payload. Voice recordings export successfully with these fields. However, when the filter includes WhatsApp media blobs, the API returns a 400 Bad Request. The error message indicates a validation failure on the metadata object structure.
“Validation failed for object ‘export_job’. Field ‘metadata.mapping’ contains invalid references for channel ‘whatsapp’. Expected field ‘media_url’ but found ‘blob_id’.”
This is confusing because the documentation for the Recording API suggests that media_url is the standard field for accessing media assets in S3. The Architect flow correctly maps the blob_id from the interaction object to the export request. I have verified the S3 bucket permissions and the IAM role attached to the Genesys Cloud integration; both are functional for voice recordings.
The problem seems isolated to the mapping of metadata fields for WhatsApp interactions during a legal hold export. Is there a specific schema requirement for WhatsApp metadata that differs from voice? Or is this a known limitation with the Create Recording Export Job endpoint when dealing with non-voice media types in a legal discovery context? I need to ensure the audit trail is complete for these exports, so any workaround or clarification on the correct field mapping would be appreciated.