Hit a weird wall this morning while trying to implement manual recording controls in our Android app. We’ve been using the Genesys Cloud Web Messaging SDK (com.genesiscloud.sdk:web-messaging) for a while, but now we need to toggle call recordings on and off based on user consent flags stored locally.
I’ve got the OAuth token handled correctly via the PlatformClient instance. I can fetch conversation details just fine. The issue is strictly with the recording lifecycle endpoints. I’m trying to hit /api/v2/recordings/recordingsessionevents to initiate a recording for an active voice conversation.
Here’s the curl equivalent of what the SDK is sending under the hood:
curl -X POST "https://api.mypurecloud.com/api/v2/recordings/recordingsessionevents" \
-H "Content-Type: application/json" \
-H "Authorization: Bearer <valid_token>" \
-d '{
"type": "start",
"conversationId": "5f8a7b2c-1234-5678-90ab-cdef12345678",
"reason": "compliance_consent"
}'
The response is a hard 403 Forbidden. The error body is minimal:
{
"message": "User does not have permission to perform this action.",
"code": "forbidden",
"status": 403
}
This is confusing because the user making the request has the recording:read and recording:write scopes in the OAuth client. I’ve double-checked the role assignments in the Genesys Cloud admin UI. The agent role includes the Recording permission set.
I also tried using the SDK method RecordingApi.startRecording(conversationId, reason) which wraps this same endpoint. Same 403.
I noticed in the docs there’s a mention about conversation:write permissions, but I assumed that was for modifying the conversation metadata, not the recording state. Does starting a recording require the calling user to be part of the conversation, or can a backend service with the right scopes trigger it? The token is associated with a service account, not the agent currently on the call.
Any pointers on what permission set I’m missing? Or is this endpoint strictly for agents in-session?