Received a 200 OK from GET /api/v2/recordings/{recordingId} but the response payload is missing the chainOfCustody and legalHoldId fields required for our UK GDPR compliance audit. This is happening specifically for digital channel interactions (WhatsApp) processed via our BYOC environment on AWS London.
The bulk export job completes successfully, and the audio files are present in S3 with correct permissions, but the accompanying metadata JSON files lack the specific legal hold attributes that were attached during the initial discovery request. We are using the Genesys Cloud Python SDK v2.0.15. The recordings are tagged with the correct legal hold policy in the admin console, and the audit trail shows the hold was applied before the export window opened.
Is this a known limitation of the Recording API when dealing with digital channel media in a BYOC setup? Or is there a specific query parameter needed to force the inclusion of these metadata fields? The standard API documentation does not explicitly mention these fields for WhatsApp media types.
Any insight into whether this is a backend data propagation delay or a schema limitation would be appreciated.
Thanks for the help.
{
“chainOfCustody”: true,
“legalHoldId”: true
}
Include these flags in the query parameters of the bulk export job. The standard recording endpoint often omits compliance metadata for digital channels unless explicitly requested via the export configuration.
Verify the API version supports these fields for WhatsApp interactions. Carrier-specific routing through BYOC sometimes strips non-audio metadata if the initial SIP INVITE lacks the correct headers.
Check the regional data residency settings. AWS London compliance requirements may enforce stricter data minimization by default, requiring explicit consent flags in the export payload.
Make sure you are actually hitting the GET /api/v2/recordings/{recordingId} endpoint with the correct expand query parameters. The default response object is pretty lean to save bandwidth, which is why chainOfCustody and legalHoldId are often missing. You need to explicitly request expand=metadata or similar depending on the specific version.
When I was ramping up JMeter threads for a similar audit, I noticed the API strips these fields if the request payload doesn’t explicitly ask for the compliance layer. It’s not a BYOC routing issue, just an API payload optimization.
Try adding this to your request headers or query string:
GET /api/v2/recordings/{recordingId}?expand=metadata
Also, check if your OAuth token has the recording:view scope with sufficient permissions. Sometimes the token works for the audio stream but lacks the metadata read rights. I saw this happen during a load test where the token refresh interval was too short, causing partial 403s on metadata calls while audio downloads succeeded. Verify the token scope first before blaming the SIP trunk.
I typically get around this by adding expand=metadata to the GET request, as the default payload omits compliance fields to save bandwidth. Check the API docs for the exact expand parameter name for your version, since WhatsApp routing sometimes requires specific metadata flags.