Recording API 409 Conflict when starting recording on existing conversation

NICE CXone API & Integrations
1

Trying to start a recording programmatically via the API on a conversation that already has an active recording session. The docs say to use PATCH /api/v2/conversations/{conversationId}/recordingstate, but I keep hitting a 409 Conflict. The error message is vague about what state the conversation needs to be in.

PATCH /api/v2/conversations/abc-123-def/recordingstate
Content-Type: application/json

{
 "conversationId": "abc-123-def",
 "action": "start",
 "type": "voice"
}

Response is 409: “The resource you are trying to create already exists.” I’ve checked the conversation details and the recording status is definitely active. Should I be checking for an existing job ID first? Or is there a different endpoint to toggle the state? I’ve tried deleting the job first but that stops the recording entirely, which isn’t what I want. Just trying to restart or force a new segment.

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