Record all GVP interaction - ASR

cavagnaro · December 16, 2009, 12:07am

Hi guys,
For a quality issue customer would like to record all ASR interactions in order to hear what customers are making as an Input. Do you know if this is possible? The record object in GVP Studio doesn’t seems to be what I need.
Thanks

cavagnaro · December 16, 2009, 12:40am

Hum this seems to be only possible using CCXML which is only supported by GVP 8…damn

cavagnaro · December 16, 2009, 1:33am

StartTrxnRecording will do the job

system · December 16, 2009, 5:45am

SIP Server + Stream Manager?

blakemas · December 17, 2009, 8:04pm

Is the customer after the utterance? Shouldn’t the ASR have a setting to capture those for tuning? On our First Contact Platform they use Nuance 8.x and the utterances are captured and stored…

sb

cavagnaro · December 17, 2009, 8:40pm

In Nuance 3 it seems that option is not available, using that Studio Object solved the issue and it is great now to listen and tune the voices

blakemas · December 17, 2009, 9:02pm

Ahh… nice work! ;D