Reading a CME Annex data within IWD.

Mighty genesis wizards,

Request your help or guidance with below.

In one of the other threads I have raised a similar thread ( on how to read from CME ‘Options’) and based on responses I was able to work it out.

Solution was more closer to..the code below.

CfgApplication app = configService.MyApplication;
And then, app.UserProperties (annex) , appOptions (options)

in this code snippet the objectpath is taken as Config/Environment/Desktop/Applications/MYAPPNAME and then I fetched OPTIONs, but now the objectpath and Attribute(Annex) are different, I tried to create a cfgDN and consume the Userproperties from that yet no luck..

whilst now I was trying to consume a value in Config/Resources/Switches/DNs/AgentName/Extensions – within Extension there is a Annex value and I was trying to consume it via aforesaid method, yet no luck.

I have tried to use the ‘configService’ and frame a query , but that didn’t work neither, any help or guidance on how to fetch the annex value would be really helpful.

Thanks

Finally had some update from Genesys and just if it might benefit others in any analogous scenario - PFB the solution we were given.

What I was trying to read in WDE Code , from the CME..

in CME… Config/Resources/Switches/DNs/EXTNAME/Extensions within that Annex, we had a KVP under Section ( eg Under Annex, we had a Section1 and it inturn had a Key1-Value1)

var Annex_Value1 = ((Genesyslab.Desktop.Modules.Voice.Model.Agents.IMediaVoice)Model.Case.MainInteraction.Media).ConfDN.UserProperties.GetAsKeyValueCollection("Section1").GetAsString("Key1");