Hi guys,
Due some business needs I need to create a new Interaction Property. I did by adding a column in Interactions (IXN) table and associating a Business Attribute on UCS to Interaction (UCS) table.
So now when customer calls I go to a WebService and returns a value. I save this value on these tables. So far so good. Email scenario here.
Idea is now that this in an Interaction attribute I need to, when customer sends an email following the initial email thread (customer, agent and now customer again) I identify initial custom attribute as it is saved on the tables. I can see that effectily UCS keeps the same attached data without new intervention on my strategy. Now I need to retrieve this value from the UCS table…any clue how to do this? Can’t find on IRD any object to get Interaction properties.
Thanks!