Quick question about the x-amz-meta-chain-of-custody-id header missing on exported digital channel recordings. The bulk export job completes successfully, but the S3 objects lack the required metadata for our legal discovery audit trail. Is this a known gap in the current API implementation?
Check your bulk export job configuration, specifically the metadata mapping section. The x-amz-meta-chain-of-custody-id header is not automatically populated by the Genesys Cloud bulk export service for digital channel recordings. This is a common point of confusion when setting up compliance audits.
The bulk export API allows you to define custom metadata keys and values, but you must explicitly map the recording ID or a generated UUID to the chain-of-custody-id key in the export job payload. Without this explicit mapping, the S3 objects will only receive default Genesys metadata (like genesys-cloud-recording-id and timestamp).
To fix this, update your Python SDK call to include the metadata field in the BulkExportJob definition. Here is the corrected payload structure:
{
"name": "Digital_Export_Compliance",
"type": "RECORDINGS",
"filter": {
"mediaTypes": ["CHAT"],
"dateFrom": "2023-12-01T00:00:00.000Z",
"dateTo": "2023-12-31T23:59:59.999Z"
},
"destination": {
"type": "S3",
"bucket": "your-bucket-name",
"region": "eu-west-2"
},
"metadata": {
"x-amz-meta-chain-of-custody-id": "{{recording.id}}",
"x-amz-meta-export-job-id": "{{job.id}}"
}
}
Using template variables like {{recording.id}} ensures each file gets a unique custody ID tied directly to the Genesys recording. This approach works reliably with the BYOC Edge setup. If you are using an older SDK version, ensure you are on at least 2.10.0, as earlier versions had bugs with metadata variable resolution in EU regions. After updating the job, trigger a small test export to verify the headers appear in the S3 object properties before running the full weekly batch.