Queue Performance metrics discrepancy in BYOC region

Stuck on a critical discrepancy in handle time metrics between our Core deployment and the newly migrated BYOC instance. The business stakeholders are flagging a perceived decrease in agent productivity that does not align with the conversation detail views.

Environment details:

• Genesys Cloud BYOC (EU-West-1)
• Dashboard: Queue Performance (Default)
• Timeframe: Last 24 hours
• Issue: Handle time inflated by ~15% in BYOC compared to Core for identical flows

Has anyone encountered latency issues with the Performance API in BYOC regions that would cause this calculation variance?

it depends, but generally… check the BYOC region latency. handle_time in analytics often includes network overhead if the metrics pipeline is misconfigured. verify your terraform genesyscloud_routing_queue settings match the core deployment exactly. a 15% gap usually points to a config drift or a specific metric calculation difference in the BYOC analytics engine.