Hi we have a requirement to play dynamic prompts interceded with music whilst the agent queues for an available agent
We are using CUCM, Sip Server, GVP, Composer, etc
It is easy to play static music files but this results is music being restarted from scratch with each music loop - something that once experienced is never forgotten
Any one had this situation - how did you implement it?
Mike
Another question
Has any one (successfully) used a rtsp stream in composer?
Solution
Perform Genesys article Knova Id: 12891
To convert you wavs to play under DSS download ffmpeg (avail on PC and unix) and convert using
ffmpeg -i <input.wav> -c:a amr_nb -ar 8000 -ab 12.2k -ac 1 -movflags rtphint <output.3gp>
Add the 3gp files to the Movies folder of DSS
Run perl streamadminserver.pl. Note you must run it as Administrator
Select the playlists option and created a new MOVIE
Name your playlist and mountpoint - end the mount point in .sdp
For the playmode select Sequential Looped - it will then run continuously
Added the 3gp files you have create and click submit
Click on the play icon for your play list and you are away.
You can check its working by running vlc and selecting Media->Open Network Stream. Enter the URL rtsp://:554/.sdp