HI all!!!
I’m installing and setting Genesys Agent Scripting with an Agent Desktop (developed with Genesys Destktop .NET Toolkit). I have followed the instructions listed in “Genesys Agent Scritping Deployment Guide” about installation and configuration of GAS with Agent Destkop as follow:
I have read in the manual the following information about GAS integration with Agent Desktop: it is necessary to copy classes file wwg.jar into a directory of the Java Web Server that is accessible by the Agent Desktop application. It says:
(Pag 42 Chapter 5, “Agent Desktop Integration with Genesys Agent Scripting”) The Genesys Agent Scripting servlet provides a public method with the signature:
public String getAssignedPFURL(String interactionID) throws Exception This method may be used to determine where a particular Interaction should be directed. This method returns a string that provides the URL used to invoke the desired Agent Script.
This is my question: our Agent Desktop is not web and I don’t know (with .NET) how to invoke that method to get the script URL. I don’t know how to integrate GAS with my Agent Desktop if Agent Destkop is not a web applications.
¿Could you tell me some notes about the integration or tell me in which document I can obtain it?
Thanks in advanced and best regards.
From what I know of GAD, it is allways a webapplication.
No, there are (at least there were in version 7) two versions of GAD available - one created in ActiveX and one in Java. I believe web version is much more popular (but very unstable in large scale configurations with more than 150 agents per server as comes from my own experience).
??? ??? ??? ??? ??? ??? GAD on ActiveX??? Don’t confuse GAD with Genesys Contact Navigator. GCN was the first who took the web interface which later became GAD and the EXE version was discarded. It was sold only up to 7.0 Framework, so last release was GCN 6.5 but for Media call centers was useless because it didn’t interact with MCR and did with ICS.
Hi Cavagnaro,
i started with Genesys from version 7 and haven’t even heared about GCN. Actually my info regarding GAD types came from Genesys University - it is metioned in Framework installation and configuration course that there are Web and ActiveX versions and this simple soft phone that they use in labs is ActiveX version of GAD.
But of cause they might use GCN and name it ActiveX version of GAD for students.
I can confirm that there is no such thing as an ActiveX version of GAD. However there is something called StarterApp which comes in ActiveX and Java flavours. Genesys University is using the ActiveX version of the StarterApp in many of its courses. Hope this will help.
GAS cannot work with .NET desktop. GAS deployment guide refers to Genesys Agent Desktop (GAD)
SNIFFFF!!