kevin
March 19, 2009, 7:31pm
1
I am trying to attach data on statergy and send it to VTO application.
Attach[ScriptName,‘VoiceTreatment’]
But VTo application is not receving that info. I could see in URS logs
‘ConnID’ ‘00f201abbdc40072’
please let me know what i am doing wrong
Thanks
Post a complete log starting from the attach event to the DN
If you do:
Attach[ScriptName,'VoiceTreatment']
Attach[VT_DATA,‘Scientist’]
Then you are attaching a variable with the name of ScriptName which is not the same as ‘ScriptName’, and the same for VT_DATA is not the same as ‘VT_DATA’, so if ScriptName is ‘Test’ then you are actually attaching ‘Test’=‘VoiceTreatment’, is that what you are exactly trying to do?
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On IRD you should do:
Attach[‘ScriptName’,‘VoiceTreatment’]
Which is not the same as:
Attach[ScriptName,‘VoiceTreatment’] (note no quotes on ScriptName)
The second will attach the value of a variable ScriptName which doesn’t exists and is NULL.
Are you familiar with programming concepts? If not I’d advice to ask someone else to help you.
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I bet some where the variable ScriptName is declared as Integer, in IRD check the x button and see how it is declared, also it is obvious somewhere else the variable is being attached.
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Check here:
request to 65200(crctserversymposium) message RequestAttachUserData
AttributeReferenceID 1031
AttributeUserData [13] 00 01 00 00..
'0' '64010'
AttributeConnID 00f201abbdc400a2
AttributeThisDN '64010'
..sent to ussunbt.glaxo.com:2000(fd=15)
request to 65200(crctserversymposium) message RequestAttachUserData
AttributeReferenceID 1032
AttributeUserData [31] 00 01 00 00..
'ScriptName' 'VoiceTreatment'
AttributeConnID 00f201abbdc400a2
AttributeThisDN '64010'
..sent to ussunbt.glaxo.com:2000(fd=15)
request to 65200(crctserversymposium) message RequestAttachUserData
AttributeReferenceID 1033
AttributeUserData [23] 00 01 00 00..
'VT_DATA' 'Scientist'
AttributeConnID 00f201abbdc400a2
AttributeThisDN '64010'
but then: 17:42:57.656_I_I_00f201abbdc400a2 [07:49] resume function0x65 Sample_for_New MI_HIV statergy
request to 65200(crctserversymposium) message RequestUpdateUserData
AttributeReferenceID 1034
AttributeUserData [18] 00 01 00 00..
'ScriptName' '0'
AttributeConnID 00f201abbdc400a2
AttributeThisDN '64010'
So check the strategy Sample_for_New MI_HIV
Are you sure this is the last strategy?
The problem seems to be when you arrive to the first Target object:
request to 65200(crctserversymposium) message RequestAttachUserData
AttributeReferenceID 1031
AttributeUserData [13] 00 01 00 00..
'0' '64010'
AttributeConnID 00f201abbdc400a2
AttributeThisDN '64010'
..sent to ussunbt.glaxo.com:2000(fd=15)
request to 65200(crctserversymposium) message RequestAttachUserData
AttributeReferenceID 1032
AttributeUserData [31] 00 01 00 00..
'ScriptName' 'VoiceTreatment'
AttributeConnID 00f201abbdc400a2
AttributeThisDN '64010'
Then comes a RequestDistributeEvent from the VQ to the
where you have already 0=64010:
AttributeUserData [308] 00 0E 00 00..
'ConnID' '00f201abbdc400a2'
'ScriptName' 'External IVR'
'CALLER_DETAIL' 'HIV Specialty Group'
'CALLER_ROLE' 'Field'
'IVR_Time' '11'
'ROUTE_TO' 'HIV'
'CCTRACEID' '253133'
'GENESYS_IR' 'TRUE'
'CDN' '64010'
'TARGET_SKILL' 'MI_HIV'
'ConnID' '00f201abbdc400a2'
'0' '64010'
'ScriptName' 'VoiceTreatment'
'VT_DATA' 'Scientist'
And after this arrives:
17:42:57.660_B_I_00f201abbdc400a2 [07:09] start chain of treatments
_T_I_00f201abbdc400a2 [14:27] treatment starting: type=IVR, param1=0, param2=[email removed], tout=49
_B_I_00f201abbdc400a2 [14:26] treatment starting - ok
_B_I_00f201abbdc400a2 [14:24] IVRTreatment was started===========>TREATMENT_ASK_NUMBER
request to 65200(crctserversymposium) message RequestUpdateUserData
So seems the treatment Ask Number is updating the data to zero on the 64010 DN. Your GVP seems to be problem.
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