question about customizing GAD

NICE CXone API & Integrations
1

Hi all!

Can anybody help me done next stupid task:

At we moment of call ariving to operator desktop we mast pop-up external browser window (IE if it’s impotant) with custom URL like this: http:\server.local\customapp?ANI=xxxyyyzzz , where ANI it’s a current interaction ANI number ?

May be i can inject same Java script in GAD(genesys agent desktop) for this? Or samething?

2

Hi Timur,

There are two way how you can achieve your request:

  1. Adding new tab and open your web page in that tab
  2. Opening new window (pop-up) when an interaction arrives on agent desktop

You can find examples of both way in “Genesys Desktop 7.5 Developer’s Guide” in the chapter “Customization Examples”.

R.

3

w1uw4T dfv814t4fdfvmlfn093fvgbos

4

The strategy ANI doing as attachenye data. In jsp write the following code:

<%
com.genesyslab.ail.AilFactory factory = com.genesyslab.ail.AilLoader.getAilFactory();
com.genesyslab.ail.Interaction interaction = factory.getInteraction((String) request.getParameter(“idInteraction”));
String ani = new String();
if (interaction instanceof com.genesyslab.ail.InteractionVoiceOutbound) {
ani = ((com.genesyslab.ail.InteractionVoiceOutbound)interaction).getActiveRecord().getPhone();
} else {
ani = interaction.getAttachedData(“ANI”);
}
%>

5

Hi

fanx for advice, but i get everytime one value ani=“null”. but if i try this
ani= (String)interaction.getDn().getInteractions()

i have value like this “[Phonecall-1002-0072019554ae903a (null) ; Status = Ringing ; Done = false ; Notepad = null ; Dn = 1002@srv-sip01 ; TcId = 0072019554ae903a ; parties are [1000] ; ANI = 1000 ; DNIS = 1002]”

6

This happens even in case of attempt to commit ANI from AttachedData?

7

Yes, everytime call “ani = interaction.getAttachedData(“ANI”);” make ani value equal to null

8

Whether the data is attached to the strategy?
Present “ANI” in the log file?

Слышь? Может по Русски, а?

1 Like
9

мда =)))
вобщем в один и тотже момент если вызвать
ani= interaction.getAttachedData(“ANI”);
то в результате nul
а если так
ani=interaction.getDn().getInteractions()
то в результате получаем строку “[Phonecall-1002-0072019554ae903a (null) ; Status = Ringing ; Done = false ; Notepad = null ; Dn = 1002@srv-sip01 ; TcId = 0072019554ae903a ; parties are [1000] ; ANI = 1000 ; DNIS = 1002]”

собственно что я пытаюсь сделать, так это вызвать новое окно где в URL нужно передать ANI, DNIS, TcID

P.S.надеюсь колеги необидятся за не английский =)

1 Like
10

Can you post in english? The idea of the forum is to share…not all here speaks Russian…

11

Sorry about it. jast try fast found a solution.
in prevision post i’m answer to Pioneer question that my different value evolved from same atached data.

12

Русские не обидятся :slight_smile:

String idInteraction = (String)request.getParameter( “idInteraction” );
AilFactory factory = AilLoader.getAilFactory();
Interaction interaction = factory.getInteraction( idInteraction );
String ani = ((com.genesyslab.ail.InteractionVoice) interaction).getANI();

13

See my next post. For DNIS use getDNIS()
What is TcID?

1 Like
14

Yes! all works ok. fanx very much =)

p.s. how u think we take the gold on EURO ? =)))

1 Like
15

Injoy. But still the surest way more so with incoming calls to determine ANI. A further use of ANI from AttachedData. A call can be transferred, ANI may vary.

Gold will be our!

1 Like
16

how can i get the TcId? getTcId doesn’t works. help me please.

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