Quality API getEvaluationInteractions missing CSAT payload

NICE CXone API & Integrations
1
  • Having some config trouble here when attempting to correlate CSAT scores with specific interactions via the Quality API.
  • The getEvaluationInteractions endpoint returns the interaction metadata but the survey field in the response JSON is consistently null, despite the survey being completed and linked in the UI.
  • I am using the JS SDK method qualityClient.QualityApi.getEvaluationInteractions(evaluationId) and have verified the evaluation ID corresponds to a completed survey interaction.
  • Has anyone successfully extracted the actual CSAT rating value from this specific endpoint, or is the data structure different than expected?
2

The documentation actually says survey data requires explicit inclusion via the expand parameter. Without it, the Quality API omits nested objects like survey to reduce payload size. Try calling getEvaluationInteractions(evaluationId, { expand: ['survey'] }). This forces the backend to populate the CSAT fields in the JSON response.