Quality API /api/v2/quality/surveys/{id}/responses returns empty array for matched interactions

NICE CXone API & Integrations
1

Trying to pull CSAT survey responses that are tied to specific voice interactions via the CXone Quality API. The goal is to get the actual survey answers (rating, comments) for a list of interactionIds that we already have from the Conversation API.

Here is the setup:

  • Environment: CXone Production
  • Auth: OAuth2 Client Credentials
  • Endpoint: GET /api/v2/quality/surveys/{surveyId}/responses
  • Filter: filter=interactionId IN ('123-abc-456')

The survey is configured in Architect to trigger after call disposition. The survey ID is correct. When I run the query, the response body looks like this:

{
 "pageSize": 25,
 "pageNumber": 1,
 "total": 0,
 "entities": []
}

I’ve tried the following without success:

  • Verifying the interactionId exists and has a completed status (it does).
  • Checking if the survey is published (it is).
  • Waiting 24 hours for data propagation (still empty).
  • Using the surveyId from the survey definition vs the instance ID.

The documentation says this endpoint returns survey responses. It doesn’t mention a delay or a specific join table. Is there a different endpoint to link interactions to survey responses? Or am I missing a filter parameter?

Also, the GET /api/v2/quality/evaluations/{evaluationId}/responses endpoint works for QA evaluations, but nothing similar exists for surveys in the swagger docs.