Quality API /api/v2/quality/evaluations returns 404 for interactions with CSAT data

NICE CXone API & Integrations
1

Trying to pull CSAT survey responses that are tied to specific voice interactions. The goal is to join the evaluation score with the survey feedback in a custom reporting dashboard.

The problem is that POST /api/v2/quality/evaluations/search returns a 404 Not Found when I try to query by the interactionId that I know has associated survey data.

Here is the request body I’m sending:

{
 "query": {
 "interactionId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
 },
 "fields": ["score", "surveyResponse", "interactionId"]
}

I’ve verified the interaction ID exists in the Conversation History API and it definitely has a completed survey. The survey response is visible in the Admin UI under Quality → Evaluations.

I’ve tried:

  1. Querying with just the interactionId. Returns 404.
  2. Adding a date range to the query. Still 404.
  3. Using the surveyResponse filter directly. Returns empty results, not an error, but no data.

Is there a delay in the indexing? Or am I hitting the wrong endpoint? The docs say this endpoint should return evaluations including survey data.

The interaction happened 2 hours ago. I’m using the Genesys Cloud Python SDK v2.200.0. The token has quality:evaluation:read scope.

Any idea why the search is failing?