Problem: Pulling conversation details via post_analytics_conversations_details_query and the pagination logic feels off. The SDK returns a next_page link with a cursor value, but passing that cursor back to the query body throws a 400 error claiming page is required. We’re using the standard Python SDK wrapper and the docs mention cursor pagination for this endpoint.
Should we drop the cursor and use page-based offsets for this endpoint? The 400 error persists no matter what.
You’re mixing up the pagination models. The post_analytics_conversations_details_query endpoint doesn’t use a cursor string in the body like some of the newer real-time APIs do. It uses a specific pagination object in the request body.
The 400 error happens because the SDK expects a PaginationRequest object, not a raw cursor string. When you get the response, the next_page link is just a helper. You need to extract the page number and page_size from the previous response’s pagination metadata, then increment the page number for the next call. Or, better yet, use the SDK’s built-in iterator if you’re on a recent version.
Here’s how the loop actually works in Python:
from purecloudplatformclientv2 import AnalyticsApi, AnalyticsApiException, ConversationDetailsQuery
api_instance = AnalyticsApi(configuration)
# Initial query setup
query_body = ConversationDetailsQuery(
date_from="2023-10-01T00:00:00.000Z",
date_to="2023-10-01T23:59:59.999Z",
page=1,
page_size=50
)
try:
response = api_instance.post_analytics_conversations_details_query(body=query_body)
# Process first page
for conv in response.entities:
print(conv.id)
# Handle pagination manually if not using iterator
while response.pagination.next_page:
# Extract page info from the response pagination object
next_page_num = response.pagination.page + 1
# Update query for next page
query_body.page = next_page_num
response = api_instance.post_analytics_conversations_details_query(body=query_body)
for conv in response.entities:
print(conv.id)
except AnalyticsApiException as e:
print(f"Exception: {e.status_code} - {e.reason}")
if e.body:
print(e.body)
Don’t try to parse the next_page URL string into the body. That’s for GET endpoints. This is a POST, so you feed the structured JSON. If you’re still hitting 400s, check your date_from and date_to range. It has to be less than 24 hours for this endpoint. Also, make sure your token has analytics:conversation:view scope. Missing that scope gives a 403, but a malformed pagination object gives the 400 you’re seeing.