Python SDK Analytics API returns 500 on Prophet forecasting setup

NICE CXone API & Integrations
1

Trying to pull historical queue metrics through the Genesys Python SDK so Prophet can catch the seasonal spikes. Documentation states “analytics queries require a properly formatted JSON body with explicit date ranges and metric filters.” It’s bombing out with a 500 Internal Server Error on /api/v2/analytics/interactions/queues/query even though the payload matches the schema. Don’t know why the SDK wrapper drops the viewId parameter.

  • Python 3.10 with genesys-cloud-py-client==3.12.0
  • Prophet 1.1.4 installed locally
  • Request body includes dateFrom, dateTo, and metrics: [“total-handled”]
  • CSV export endpoint /api/v2/analytics/interactions/queues/export returns {“errors”:[{“code”:“INVALID_REQUEST”,“message”:“Missing required field: viewId”}]