Dealing with a very strange bug here with our weekly schedule publishing. The PUT /api/v2/wfm/schedule/agent/swap endpoint throws a 409 Conflict specifically for swaps ending on Friday in America/Chicago. It works fine for other days. The request payload matches the schema, and the agent has the correct wfm permissions. Has anyone hit this boundary issue with the v2.0 API? Need a workaround before tomorrow’s publish.
It depends, but generally… the conflict stems from overlapping swap windows during the weekend boundary check. The system validates availability against the next scheduled week.
Ensure the swap duration does not cross into Saturday 00:00:00 in the local timezone. Adjust the endTime to 23:59:59. This prevents the backend from flagging a gap in coverage for the upcoming shift block.
Check your WFM schedule configuration for overlapping shift blocks during the weekend transition. The 409 Conflict error often occurs when the system detects a gap in coverage between the swap end time and the start of the subsequent scheduled week. While adjusting the end time to 23:59:59 is a common fix, it is also critical to verify that the agent’s availability settings do not inadvertently create a conflict with mandatory break periods or compliance rules that trigger on Friday evenings.
The Performance Dashboard does not expose detailed WFM scheduling conflicts or API-level error codes, so monitoring Queue Activity views for unexpected drops in agent availability is a useful workaround. Additionally, ensure that the swap request payload explicitly defines the timezone as America/Chicago to avoid any potential misalignment with the platform’s internal UTC processing. Reviewing the manifest schema documentation for WFM schedule exports may also provide clarity on how the system interprets boundary conditions during weekly publish cycles.