Cav,
CCPulese is no longer being developed right? Any other options other than Pulse moving forward?
We dumped CCP a while back and have integrated everything into Salesforce via widgets. This way we get combined info from Avaya/Genesys and Dr. Watson al in one. I think Pulse is Genesys’ attempt to do the same. Moving forward what options are available other than Pulse?
Pulse is being developed still…
No other options from Genesys itself, only left is to develop your own stuff I think
Enviado de meu E6633 usando Tapatalk
Any roadmaps available on Pulse?
My take on the whole situation is that Genesys is moving away from on-premise products and trying to embed as much of ININ Cloud as possible. It may not be ININ per say, but the direction is clearly toward the cloud. I was wondering how this would impact their developer ecosystem, since it is making us redundant in anything but some very basic coding. Also, it seems like they are putting more emphasis on controlling how third parties are connected to their product. Whereas before we were able to call a custom DLL and get things done, now everything will be fully locked into Genesys ecosystem. They are trying to catch up to Apple and sell to MS or Salesforce for $8B. SFDC makes more sense in IMHO.
where does that leave us Victor? do we still just do support on the cloud or are they looking to do all of that in house too as part of the package?
are we all going to have to work for the people with the cloud rather than the end user?
We just installed the latest Pulse 8.5.107.03 and Stat Server 8.5.106.20 versions, I must say it has huge improvements. We also installed RabbitMQ.
One of the best improvements in my opinion is that after updating templates you get the option to update all dashboards using that template, users get a “Reload Widget” button.
Before I had to email all users and tell them to close and reopen their dashboards. It also has some smaller nice updates like the alert widget and possibility to show alert in tab of dashboard. Its the small things that makes life easier.
I still find documentation is lacking, can’t get the GroupBy feature to work because its not explained well enough or maybe I just don’t understand…
I’ll get it to work, it will just take me longer than if documentation was written well and with more examples.
Hoping for more good updates this year, I still miss the option for a drop down menu with available stats and filters like CCPulse has.
Would also like to see a max 24 hour age interval instead of the 12 hours we have at the moment. (emails are never older than 12 hours according to Pulse) I know its a real time tool but I consider 24 hours to be real time, especially since our contact center is global and in different time zones.
Does anyone know where I can find a roadmap for Pulse?
Contact your Genesys representative to get the RoadMap (if exists any). In case, there is some function you would like to have, just open a feature request.
Jones: "can’t get the X feature to work because its not explained well enough or maybe I just don’t understand… "
This made me smile. It summarizes most of my Genesys experience. I’m never sure who’s to blame. So many place to go before opening a ticket with support, which is not even the end of the road. I share your pain.