Pulse plugin

cavagnaro · March 24, 2016, 11:40am

Lol well business are like that everywhere. I wouldn’t say useless, but not ready yet. You can do some approach and customer will decide how to use them. Good thing is that we have alternatives inside Genesys itself.

kaybo · July 18, 2018, 10:11am

cavagnaro post:13:

You know how to postpone it? What I have done, install and show them pair to pair vs a CCPULSE.
Then I grab the most wanted metric, current calls ir current agents on some state.
Result: Ccpulse is real current status.
Pulse…you wait and wait…and keep waiting and bam! Refreshed! But…that number is no longer what is going on…so…they look and ask…but can’t you reduce that time? Sure I say, and show them the time refresh ranges. But even tho they see that were not 15 seconds for a refresh… Was a lot more. After that they tell ok…we will continue with CCPulse… I tell them that we can use it for wallboards were they don’t require such speed. But they refuse because discrepancy on shown data is huge and would bring a problem of real understanding situations on their platform. A tool that is inaccurate is just unacceptable on a CC and is what Pulse is right now.

Does anyone know if this situation has improved now? I need to compare the two offerings so want a clear view on any known issues with Pulse