Pulse Installation Error

NICE CXone API & Integrations
1

Hello expert friends, I hope you are well, I turn to you and your experience in a problem that I have and I cannot solve it:

I am trying to install Pulse using the administration (GAX), exactly in Package installation, I execute exactly as the documentation says, it loads the package correctly and when installing the Pulse solution I get an error that I cannot interpret.

here I show the final fragment of the log:

[i]at com.genesyslab.gax.asd.service.xmljs.SolutionRuntime.run (SolutionRuntime.java:98)
at com.genesyslab.gax.asd.service.xmljs.SolutionRuntime.execute (SolutionRuntime.java:170)
at com.genesyslab.gax.asd.service.xmljs.SolutionRuntime $ 1.run (SolutionRuntime.java:133)
at java.util.concurrent.ThreadPoolExecutor.runWorker (Unknown Source)
at java.util.concurrent.ThreadPoolExecutor $ Worker.run (Unknown Source)
at java.lang.Thread.run (Unknown Source)

  • 0 ms: progress: 1%
  • 30 ms: action ended with status FAILED
  • 0 ms: progress: 1%
  • 16 ms: deployment-key = ‘[CIM1-1]’
    ignore second logging of exception Wrapped com.genesyslab.gax.common.GenericException: Connection refused: connect (hostDef # 1)
  • 0 ms: safeboxing {“USE_CLIENT_SIDE_PORT”: false, “SKIP_INSTALL_PKG”: false, “IPCommon_InstallPath”: “E: \ GCTI \ Pulse \”, “HOSTS_TO_DEPLOY”: [“CIM1-1”], “initialized” : true, “APP_NAME_CIM1-1”: “GAX”}
  • 0 ms: change of state: FAIL
    The End[/i]

I already validated the requirements and I comply with everything.

Please if you can give me some scope, I will thank you very much

thanks :slight_smile:

2

It seems you cannot connect to the host you’re trying to install to (I assume this error is from installation attempt?) - is that host under lca control with gda component installed?

Br

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3

Thanks for your answer, the Pulse component will be installed on the same server where statserver, sip server, cfg server coexist, it is a laboratory.

4

Does scs have monitoring for that host and those apps?

There is a connection refused exception in that log so there’s something in that area.

Br

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5

I think genesys deployment agent is mandatory for an install initiated via gax, even if you’re on the same host.

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6

I would strongly recommend to do not use GAX for an installation of any component.

7

I second that. Specially because GDA (a required component for doing so) has been discontinued… :frowning: funny that most deployment guides still only show how to deploy solutions using it.

8

Hello friends, I appreciate your support, I installed the Pulse without using the GAX, apparently there is a problem.