PSNT and Route Point

Leonxxx86 · November 16, 2015, 11:25pm

How to map a pstn number to a route point and where in Genesys can I find which RP mapped to which psnt? Thanks

cavagnaro · November 17, 2015, 1:46am

Ask your pbx guys. God knows which pbx you have and which configuration on it

Leonxxx86 · November 17, 2015, 2:17am

Thanks, it is Cisco

vaunmac · November 17, 2015, 3:37am

You need to have your Cisco guys setup calling search spaces, partitions etc, assign to a gateway/endpoint/trunk then setup a translation pattern that routes to a CTI route point that is monitored by the Cisco T Server. Normally the mapping is done in Cisco to a route point but I have seen environments where the implementors set the Route Point DN to match the PSTN DDI number.

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Leonxxx86 · November 17, 2015, 11:34pm

Thanks nonny for the info, we will look into it