PSNT and Route Point

Voice & Telephony
1

How to map a pstn number to a route point and where in Genesys can I find which RP mapped to which psnt? Thanks

2

Ask your pbx guys. God knows which pbx you have and which configuration on it

3

Thanks, it is Cisco

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4

You need to have your Cisco guys setup calling search spaces, partitions etc, assign to a gateway/endpoint/trunk then setup a translation pattern that routes to a CTI route point that is monitored by the Cisco T Server. Normally the mapping is done in Cisco to a route point but I have seen environments where the implementors set the Route Point DN to match the PSTN DDI number.

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5

Thanks nonny for the info, we will look into it :slight_smile:

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