PSDK Add\Remove AgentLogin from Person

NICE CXone API & Integrations
1

Hello,

here I’am again :slight_smile:

I want to add or remove a AgentLogin to a person but do get an error when running this code:

var login = func.agentlogin_query(“1234”).SingleOrDefault();
var person = func.person_query(login.DBID).SingleOrDefault();

        CfgAgentLoginInfo info = new CfgAgentLoginInfo(service,person);
        info.SetAgentLoginDBID(login.DBID);
        Console.WriteLine(info.ToString());
        person.AgentInfo.AgentLogins.Add(info);
        person.Save();

I get this error:

{“Object reference not set to an instance of an object.”}

The extension exists and the console write is giving me this result:

CfgObject type = Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.CfgObjects.CfgAgentLoginInfo
properties :
{
agentLoginDBID : 111
}

Can anyone help?
What I’m doing wrong?

Thanks

2

For me that worked.

Below is the modified slightly to retrieve the CfgAgentLogin and use that when creating the CfgAgentLoginInfo object, but even using your way of using .SetAgentLoginDBID worked.

                    CfgPersonQuery qPerson = new CfgPersonQuery();
                    qPerson.UserName = "phoyle";

                    CfgPerson myPerson = confService.RetrieveObject<CfgPerson>(qPerson);

                    if (myPerson == null)
                    {
                        log.Info("Person Not Valid");
                        return;
                    }

                    CfgAgentLoginQuery qLogin = new CfgAgentLoginQuery();
                    qLogin.Dbid = 422;
                    CfgAgentLogin myLogin = confService.RetrieveObject<CfgAgentLogin>(qLogin);

                    if (myLogin == null)
                    {
                        log.Info("AgentLogin Not Valid");
                        return;
                    }

                    CfgAgentLoginInfo agentInfo = new CfgAgentLoginInfo(confService, myPerson);
                    //agentInfo.SetAgentLoginDBID(422);
                    agentInfo.AgentLogin = myLogin;
                    myPerson.AgentInfo.AgentLogins.Add(agentInfo);
                    myPerson.Save();
3

I saw my mistake when adding the number, I have searched for the agent who got the agentlogin assigned.
so adding is now woking aswell.

Just removing is still not working:

var login = func.agentlogin_query(“1324”).SingleOrDefault();
var person = func.person_query(login.DBID).SingleOrDefault();

        CfgAgentLoginInfo info = new CfgAgentLoginInfo(func.app_service, person);
        info.SetAgentLoginDBID(login.DBID);
        Console.WriteLine(info.ToString());
        person.AgentInfo.AgentLogins.Remove(info);
        person.Save();
4

You could make a method based on this code to remove the Agent Login:



                    CfgPersonQuery qPerson = new CfgPersonQuery();
                    qPerson.UserName = "phoyle";

                    CfgPerson myPerson = confService.RetrieveObject<CfgPerson>(qPerson);
                    
                    
                    if (myPerson == null)
                    {
                        log.Info("Person Not Valid");
                        return;
                    }

                    CfgAgentLoginInfo loginToRemove = null;
                    foreach (CfgAgentLoginInfo loginInfo in myPerson.AgentInfo.AgentLogins)
                    {
                        if (loginInfo.AgentLogin.LoginCode == "0001")
                        {
                            loginToRemove = loginInfo;
                        }
                    }

                    if (loginToRemove != null)
                    {
                        myPerson.AgentInfo.AgentLogins.Remove(loginToRemove);
                        myPerson.Save();
                    }
5

Thanks PeteHoyle, with you code its working fine.
I have to modify it a bit but for now its working.

Big Thanks