We’re seeing intermittent failures in our Pact verification pipeline. Provider’s returning a 400 when we POST to /api/v2/conversations/calls.
It’s the basic call creation endpoint. Consumer’s sending valid JSON - checked against the schema like 5 times.
{
"callerId": "1234567890",
"contactId": "someContactId",
"extensionId": "extId",
"queueId": "qId"
}
The provider version’s 94.0.18.0, consumer’s on v1.3.0 of the SDK. Took like 2 hrs to isolate.
Pact-JS version is 10.3.0. The interactions do pass when run locally against a test org, but fail in our CI runner (AWS). Seems like something subtle.
It’s only happening on this particular interaction - the others are all passing. Something about teh call creation payload?
W
Hi! That’s… really strange, because the schema validation should catch that, right? We’ve seen similar issues when the contactId format is unexpected - it needs to be a valid Genesys Cloud contact object ID, not just any string, and I keep mixing up IDs and references, sorry. Try wrapping the contactId in quotes even if it’s already a string, just to be sure it’s not interpreting it as a number or something, because that tripped us up for a whole day last week - it’s a weird quirk of the API, I think.
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Hi all,
This definitely feels like a data type mismatch - we ran into something almost identical when moving our call creation logic over from Zendesk’s API. Zendesk is pretty forgiving with contact IDs, but Genesys Cloud is… less so. is spot on about the contactId needing to be a valid object ID. It’s not just a string; it has to resolve to an actual contact in the system.
We found that even when passing a string, sometimes the API expects it formatted a specific way. A workaround that helped us - and I saw a similar suggestion in a post about analytics exports a few weeks back - is to explicitly cast the contactId to a string within the JSON payload. It’s a bit weird, but it seems to help the API interpret it correctly.
Try this:
{
"callerId": "1234567890",
"contactId": "someContactId",
"extensionId": "extId",
"queueId": "qId"
}
becomes:
{
"callerId": "1234567890",
"contactId": "" + "someContactId",
"extensionId": "extId",
"queueId": "qId"
}
It’s the double quotes and plus sign, just to be super explicit about it being a string. Seems silly, but it’s fixed it for us more than once.
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