problems in sending mails.

NICE CXone API & Integrations
1

Hi

  I am using EmailServerJava 7.1 and 7.5 platform sdk.

  I am trying to send outbound emails and also listen for emails. In the webmedia I find only two classes "RequestSubmit" and "EmailProperties". I set all the properties in the emailproperties class and submitting them using requestSubmit class. I am getting EvtAck as a response from the server. But the mail is not received by the corresponding person.

 I also tried sending mails using openmedia. Using openmedia I am creating an interaction with certain properties and submitting it in the outbound queue for email. Even here I am getting the EVtAck, but the mail is not delivered. What might be the problem. kindly help.

Thanks,
Sanjay.

2

Can you upload any relevant logs? ixn server, email server java, etc. The code you are using would be helpful too.

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3

/// Sending mails using webmedia.
mailProperties.FromAddress = " ";
mailProperties.EmailAddress = " " ;
mailProperties.Mailbox = " " ;
mailProperties.RouteInfo = “Oubound queue”;
mailProperties.Subject = “subject”;
mailProperties.EmailBody = “xyz”;
mailProperties.Media = “email”;
mailProperties.FirstName = " ";
mailProperties.LastName = " ";

RequestSubmit submit = RequestSubmit.Create(“email”, mailProperties);
IMessage response = mailProtocol.Request(submit, new TimeSpan(0, 0, 10));

//I am getting eventAck as response.

/// Sending mails using openmedia.

KeyValueCollection collection = new KeyValueCollection();
collection.Add(“Priority”, 1);
collection.Add(“Subject”, “test”);
collection.Add(“FromPersonal”, “project”);
collection.Add(“To”, “xyz.domain.com”);
RequestSubmit requestSubmit = RequestSubmit.Create(interactionProtocol.ProxyId, null, ixn, “Inbound e-mails”,101, “email”, “Inbound”, “InboundCollaborationReply”, true, DateTime.Now, collection, null, new KeyValueCollection(), new KeyValueCollection());
IMessage response = interactionProtocol.Request(requestSubmit);

// I am getting EventAck where I am getting interactionID (id1). In log it states that id1 not found in the database.

Thanks,
Sanjay.