Problem with ActiveX 7.1

Voice & Telephony
1

I am not new to Genesys ActiveX programming, but this is my first time with this problem.

I am using AddPair method to add UserData to an event. If I use ActiveX 7.0, it works, if I use ActiveX 7.1 it does not.

The reason why I know that it does not, is:

  1. at the end I check for eventInfo.UserData.IsEmpty and it returns TRUE when using ActiveX 7.1 but it returns FALSE when using ActiveX 7.0

  2. TExtension.TSendUserEvent(eventInfo) results in a PrivateMessage when using 7.1, and UserEventInfo when using 7.0.

I am using Windows XP SP4 and C#.

        DesktopToolkitX.CTKVPair myPair;

		DesktopToolkitX.CTKVList myList;

		DesktopToolkitX.TEventInfo eventInfo;



		eventInfo=new DesktopToolkitX.TEventInfo();

		myList=new DesktopToolkitX.CTKVList();



		myPair=new DesktopToolkitX.CTKVPair(); //new kv_pair();

				

		myPair.Key="GSW_CM_MessageType";

		myPair.Type=DesktopToolkitX.CTKVType.CKVTypeNum;

	        myPair.NumValue = msgtype; // "CM_ReqLoadCampaign";

		myList.AddHead(myPair);

				

		myPair=null;

		myPair=new DesktopToolkitX.CTKVPair(); //new kv_pair();

	        myPair.Key = "GSW_CM_AttrOriginAppID";

		myPair.Type=DesktopToolkitX.CTKVType.CKVTypeNum;

		myPair.NumValue=this.TServer.AppDBID; // DBID of Application

		myList.AddHead(myPair);



        myPair = new DesktopToolkitX.CTKVPair(); //new kv_pair();

        myPair.Key = "GSW_CM_AttrTargetAppID";

        myPair.Type = DesktopToolkitX.CTKVType.CKVTypeNum;

        myPair.NumValue = this.TServer.OCSDBID; // DBID of Application

        myList.AddHead(myPair);



		myPair=null;

		myPair=new DesktopToolkitX.CTKVPair(); //new kv_pair();

        myPair.Key = "GSW_CM_AttrCampaignID";

		myPair.Type=DesktopToolkitX.CTKVType.CKVTypeNum;

		myPair.NumValue=conf.campaignArray[index].Id; // DBID of Campaign

		myList.AddHead(myPair);



		myPair=null;

		myPair=new DesktopToolkitX.CTKVPair(); //new kv_pair();

		myPair.Key="GSW_CM_AttrGroupID";

		myPair.Type=DesktopToolkitX.CTKVType.CKVTypeNum;

		myPair.NumValue=conf.campaignArray[index].agentGroupDBID; // DBID of Campaign

		myList.AddHead(myPair);



		

		myPair=null;

		myPair=new DesktopToolkitX.CTKVPair(); //new kv_pair();

		myPair.Key="GSW_CM_AttrDialMode";

		myPair.Type=DesktopToolkitX.CTKVType.CKVTypeNum;

		myPair.NumValue=mode; // DBID of Campaign

		myList.AddHead(myPair);



		myPair=null;

		myPair=new DesktopToolkitX.CTKVPair(); //new kv_pair();

		myPair.Key="GSW_CM_AttrOptimizeBy";

		myPair.Type=DesktopToolkitX.CTKVType.CKVTypeNum;

        myPair.NumValue = conf.campaignArray[index].optimizeBy; //optimize_by; // Optimize by 

		myList.AddHead(myPair);



		myPair=null;

		myPair=new DesktopToolkitX.CTKVPair(); //new kv_pair();

		myPair.Key="GSW_CM_AttrOptimizeGoal";

		myPair.Type=DesktopToolkitX.CTKVType.CKVTypeNum;

        myPair.NumValue = conf.campaignArray[index].settingValue; // optimize_goal; // Optimize goal

		myList.AddHead(myPair);



		eventInfo.UserData=myList;



		if (eventInfo.UserData.IsEmpty() == true)

			MessageBox.Show("Event Info Empty  No Data");



		TExtension.TSendUserEvent(eventInfo);
2

Hi, Jim,

I was able to confirm your problem.

Using Windows XP, I got the data but I could not get the event delivered to TServer. It seems like ActiveX is just absorbing the whole event and does nothing.

Weird.